ServiceNow

Director, APEX Integration Deal Lead

ServiceNow • $180K — $315K *
Santa Clara, CA 95051In-Person
Enterprise Technology
8 - 10 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • 10+ years of experience in leading M&A, integrations, or transformative programs with P&L accountability.
  • Ability to influence stakeholders across various levels without direct authority.
  • Track record of translating strategy into actionable plans and achieving results.
  • Experience with financial planning, workforce planning, and P&L reconciliation.
  • Capable of adapting to ambiguous environments and making informed decisions.
  • Direct communication style with a preference for straightforward engagement.

Responsibilities

  • Own deal coordination and executive alignment across multiple integration teams.
  • Manage integration financial planning and reconciliate P&L targets.
  • Drive close readiness across multiple workstreams and coordinate logistics.
  • Partner with teams to identify and resolve integration risks in real time.
  • Maintain integration issue registers and provide executive updates.
  • Coordinate onboarding logistics for new hires and integration planning.
  • Establish meeting schedules and governance frameworks for operational reviews.

Benefits

  • Health plan options including flexible spending accounts.
  • 401(k) plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

About the Role

We're seeking a Director-level Integration Deal Lead to own the commercial and operational coordination of ServiceNow's most strategic acquisitions and transformative initiatives. This role sits within the APEX Integration Management Office (IMO) and is accountable for aligning stakeholders, managing integration economics, driving close readiness, and ensuring seamless post-close execution across multiple concurrent integrations, primarily within Product and Engineering, while also ensuring cross-functional alignment and overall business success.

Primary Responsibilities
  • Own deal coordination and executive alignment across integration leadership, finance, product, and business unit teams, translating strategy into executable workstreams.
  • Manage integration financial planning and P&L targets, including reconciling headcount plans, tracking FY26/FY27 financial commitments, and escalating variances to leadership.
  • Drive close readiness across eight or more workstreams, coordinating Employee Day 1 operations, IT integration, systems readiness, communications, and team logistics.
  • Partner with internal teams and acquisition stakeholders to identify, assess, and resolve integration risks and blockers in real time.
  • Build and maintain integration issue registers and status reporting, including executive briefings, biweekly updates, and escalation management.
  • Partner closely with Digital Technology (DT) teams on onboarding logistics for large new-hire cohorts, including buddy programs, access provisioning, shared services coordination, and integration planning.
  • Establish operating cadences and governance frameworks, including weekly operational reviews, Steering Committee (SteerCo) meetings, and escalation protocols with clearly defined decision rights and purposeful participation.


Qualifications

What you need to succeed in this role
  • 10+ years of experience leading large-scale mergers and acquisitions (M&A), integrations, or transformative programs with P&L accountability.
  • Demonstrated ability to manage and influence stakeholders across executive leadership, business units, finance, and operations without direct reporting authority.
  • Proven track record of translating strategy into execution, managing dependencies, and delivering results in complex environments.
  • Experience with financial planning, workforce planning, and P&L reconciliation.
  • Ability to thrive in ambiguous and rapidly changing environments, make informed decisions with incomplete information, and adapt as priorities evolve.
  • Clear, direct communication style with a preference for authentic, straightforward engagement over excessive corporate terminology.

Preferred Qualifications
  • Experience with software or SaaS acquisitions.
  • Background in program management, IT operations, enterprise integration, or related disciplines.

For positions in this location, we offer a base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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