Otis Worldwide Corporation

Director, AP Spare Parts Center (APAC)

Otis Worldwide Corporation$120K — $150K *
Manufacturing & Automotive
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; advanced degree preferred.
  • Minimum 15 years in Manufacturing, Supply Chain, Parts, or Service operations, preferably in industrial products.
  • Experience managing multi-site or multi-country operations, ideally regionally or globally.
  • Strong financial acumen with P&L management experience is a strong advantage.
  • Demonstrated people leadership experience with geographically dispersed teams.
  • Fluent in English (written and spoken).

Responsibilities

  • Lead Spare Parts Center operations across Southeast Asia and Australia, ensuring service performance and financial results.
  • Transform regional Parts Centers into a centralized, efficient operating model to support Service Operating Units.
  • Design and implement standardized structures and systems to enhance service delivery and customer satisfaction.
  • Execute the long-term APAC Parts Center strategy in alignment with SEA and Australia objectives.
  • Oversee end-to-end spare parts operations including sales, technical support, and logistics.
  • Contribute as a member of the APAC Parts Center leadership team to drive regional performance and value creation.
  • Manage P&L for SEA and Australia Parts Centers, meeting annual service targets.
  • Develop the leadership capability and performance-driven culture within the Parts Center organizations.

Benefits

  • Opportunity to lead a significant regional operational transformation.
  • Role impacts customer satisfaction and service delivery across multiple countries.
  • Potential for professional development as part of the APAC Parts Center leadership team.
  • Work in a dynamic and diverse cultural environment across Southeast Asia and Australia.
Full Job Description

Date Posted:

2026-06-01

Country:

Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

POSITION SPECIFICATION

  • Provide leadership for Spare Parts Center operations across Southeast Asia and Australia, with full accountability for service performance, financial results, and operational excellence.
  • Lead the transformation of regional Parts Centers into a more centralized and efficient operating model, supporting Service Operating Units across SEA and Australia.
  • Design and implement standardized organizational structures, processes, and systems to optimize service delivery, operational efficiency, and customer satisfaction.
  • Execute the longterm APAC Parts Center strategy, ensuring full alignment of SEA and Australia Parts Center operations with overall APAC objectives and governance.
  • Lead endtoend spare parts operations, including parts sales, technical support, materials management, warehousing, and logistics.
  • Actively contribute as a member of the APAC Parts Center leadership team, providing strong leadership, direction, and value creation across the region.
  • Own P&L responsibility for SEA and Australia Parts Centers, delivering annual service contribution in line with approved business targets.
  • Lead, develop, and grow the SEA and Australia Parts Center organizations across multiple locations, building leadership capability and a performancedriven culture.
  • Manage existing business segments while identifying and developing new, sustainable growth opportunities within the parts and service ecosystem.

PRINCIPAL WORKING RELATIONSHIPS

  • Works closely with crossfunctional stakeholders across SEA and Australia, including but not limited to Service Operating Units, HR, Administration, Engineering, Manufacturing, Quality, and Finance.

TEAM SIZE

  • Approximately 20 employees, including warehouse operations.

QUALIFICATION REQUIREMENTS

Education:

  • Bachelors degree required; advanced degree preferred.

Experience:

  • Minimum 15 years of experience in Manufacturing, Supply Chain, Parts, or Service operations, preferably within industrial or engineered product environments.
  • Proven experience managing multisite or multicountry operations, ideally in a regional or global context.
  • Strong financial acumen; experience in P&L management and financial analysis is a strong advantage.
  • Demonstrated people leadership experience, including managing and developing geographically dispersed teams.

Language:

  • Fluent in English (written and spoken).

KEY COMPETENCIES

  • Strong communication and negotiation skills
  • Proven stakeholder management and influencing capability
  • Team mentoring and coaching mindset
  • Performancedriven and resultsoriented
  • Strong analytical and logical thinking
  • Sound judgment and mindful decisionmaking
  • Resilience, perseverance, and ability to perform under pressure

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Net Income
$906 million
Revenue
$12.7 billion

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