Job Description
The Job
The Account Director is responsible for overseeing the health and growth of key client relationships while ensuring high-quality work is delivered across all initiatives. They play a key role in achieving client brand objectives, supporting strategy development, and managing cross-functional teams to drive success. The Account Director brings strong communication, organizational, and problem-solving skills and reports to the Group Account Director or SVP of Client Services (TBD).
What You'll Do
25% - Client Relationship Management
35% - Business & Strategic Planning
40% - Project Oversight & Execution
Client & Relationship Management
• Foster strong, trusting relationships with day-to-day and senior-level clients by deeply understanding their business needs
• Maintain consistent client satisfaction and contribute to organic account growth
• Help define client expectations and align deliverables with business objectives
• Ensure timely delivery of projects while managing changing priorities and deadlines
• Collaborate with internal departments and external partners to deliver integrated solutions
• Support the identification of opportunities for organic growth and prepare proposals for incremental work
• Act as a liaison between clients and internal teams to ensure a smooth workflow
• Escalate issues to leadership when appropriate, offering potential solutions
Account & Project Management
• Oversee the daily management and execution of client work, ensuring quality and strategic alignment
• Translate client goals into actionable plans and guide teams in delivering those plans
• Monitor project timelines, scopes, and budgets, keeping work on track and within scope
• Partner with strategic leads to shape client presentations and deliverables
• Work closely with internal teams to troubleshoot challenges and drive forward momentum
• Contribute to annual planning and forecasting efforts for client accounts
Team Leadership & Collaboration
• Supervise junior team members (e.g., Account Managers, Account Executives) and help guide their development
• Provide ongoing feedback and mentorship to support team growth
• Encourage a collaborative, inclusive, and productive team environment
• Delegate responsibilities effectively while ensuring overall quality and accuracy
• Partner with cross-functional leads across strategy, creative, media, and analytics
Professional Development
• Stay informed on industry trends, client categories, and marketing innovations
• Participate in agency learning opportunities and share learnings with peers and team
• Contribute to agency culture and bring a proactive, solution-oriented mindset to the table
Who You Are
• A strategic thinker and relationship-builder
• Comfortable owning client conversations and projects from start to finish
• An effective communicator-both written and verbal-with strong presentation skills
• Collaborative and adaptable with a team-first mentality
• Experienced in managing and mentoring junior talent
• Comfortable navigating deadlines, shifting priorities, and feedback loops
• Curious about the broader industry and committed to ongoing learning
• A champion of inclusion and diverse perspectives in the workplace
• Bilingual English / Spanish is a plus but not required.
Salary Range: $1,442.30 to $1,875.00 a week. A successful applicant's actual weekly or hourly rate may vary based upon, but not limited to, skill sets, experience and training, licensure/certifications, and equity.
Base Pay
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
