MasterCard

Director, Account Management (Financial Institutions)

MasterCard$138K — $221K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in account management or sales within financial institutions
  • Proven track record of driving revenue growth and managing client relationships
  • Strong commercial acumen with experience in ROI analyses and sales forecasts
  • Experience in negotiating contracts and managing complex agreements
  • Deep knowledge of Tier 1 and Tier 2 customer landscapes
  • Strong data analytics skills with proficiency in Excel and PowerPoint
  • Prior experience in the payments industry is a plus

Responsibilities

  • Own and grow strategic relationships with large financial institution clients
  • Identify, develop, and manage a robust sales opportunity pipeline
  • Create and implement effective account plans for revenue growth
  • Lead daily customer interactions, including strategic messaging and issue resolution
  • Drive partnership expansion to deepen client engagement
  • Negotiate deals with clients and coordinate with internal stakeholders
  • Prepare executive-level presentations and reports for stakeholders

Benefits

  • Participation in a discretionary annual incentive program
  • Opportunities for professional growth and career development
  • Access to a supportive and collaborative work environment
  • Flexibility with some travel as required
  • Inclusion in a company recognized for valuing diversity and inclusion
Full Job Description
Title and Summary

Director, Account Management (Financial Institutions)

Overview

The Director, Account Management will lead the growth, optimization, and protection of a portfolio of large, strategic Financial Institution (FI) clients, with a clear mandate to drive revenue retention and expansion. This role requires a highly strategic and analytical leader who can translate customer insights into actionable account plans, build a strong opportunity pipeline, and deliver measurable commercial impact. Success in this role depends on deep customer relationships, data-driven insights, and strong cross-functional collaboration to execute against a clear and scalable growth strategy.

Role
• Own and grow strategic FI account relationships, acting as the primary point of contact
• Identify and develop sales opportunities; actively build and manage a strong opportunity pipeline
• Develop and execute account plans to drive direct and indirect revenue growth
• Lead day-to-day customer engagement, including issue resolution, data insights, strategic messaging, and QBRs
• Drive partnership expansion and deepen customer engagement
• Lead negotiations with clients and internal stakeholders; develop term sheets and contracts
• Build and maintain strong relationships with senior internal stakeholders to align on strategy and execution
• Partner cross-functionally with Sales, Product, Engineering, Customer Success, Legal, and Technology to deliver results
• Ensure a customer-first delivery model, driving best-in-class service, insights, and value
• Prepare executive-ready presentations for internal and external stakeholders
• Own reporting cadence, ensuring timely and accurate delivery of required outputs

All About You
• Extensive experience managing customer relationships, revenue, and sales, with a proven track record of delivering growth targets
• Strong commercial acumen, with experience building business cases, ROI analyses, and managing pipeline and forecasting
• Demonstrates experience negotiating deals and managing contracts
• Deep account management expertise, including managing Tier 1 and Tier 2 customers
• Strong experience leading Request For Proposals, building opportunity pipelines, and driving revenue expansion
• Proven experience managing internal stakeholder management skills, with the ability to influence senior leaders
• Proficient in Excel and PowerPoint, with the ability to translate data into insights and deliver strategic storytelling through executive-ready materials
• Prior experience in the payments industry preferred
• Comfortable with public speaking and able to travel as required

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges
Toronto, Canada: $138,000 - $221,000 CAD

About MasterCard

Transactis transforms traditional paper billing and payment processing by enabling businesses of all sizes to replace paper bills, statements, invoices, payments and documents with more efficient digital alternatives. Transactis goes to market exclusively with resellers—financial institutions, technology companies, printers and business process outsourcers—to provide their customers with secure, configurable, white-label, industry-leading SaaS solutions. More than a technology provider to resellers, Transactis is a full-service business partner, delivering a broad and deep suite of sales, marketing, technical and operational support, empowering resellers to more successfully serve their clients. Transactis meets the strictest regulatory and compliance requirements including HIPAA, SSAE 16, PCI Level 1, and SOC 2. Transactis’ investors include ff Venture Capital, MacAndrews & Forbes, Metamorphic Ventures, Safeguard Scientifics, StarVest Partners, Capital One, Fifth Third Bank, PNC, TD Bank and Wells Fargo.

MasterCard Careers

Joining MasterCard offers more than just a job opportunity; it's a gateway to a career infused with innovation, leadership, and growth. As a global leader in payment solutions, MasterCard is at the forefront of the digital economy, driving transformation in the fintech sector.

Work You’ll Do

At MasterCard, your work impacts the global economy. Our team is dedicated to shaping the future of commerce with advanced payment technologies and robust security measures. By joining our team, you will collaborate with some of the brightest minds in technology and business, contributing to projects that enhance how people pay and get paid across the world.

Innovate and Lead

MasterCard is synonymous with innovation. We encourage our professionals to lead with creativity and vision, supported by our substantial investments in technology and research. Our leadership in the digital payments space is not just about technology, but also about the innovative minds that drive our company forward.

Grow Your Career

Career growth at MasterCard is dynamic and rewarding. With a plethora of job opportunities ranging from internships to executive positions, your potential for advancement is limitless. Our commitment to professional development is evident through comprehensive leadership and diversity training programs that prepare you for the next steps in your career.

Be Part of Our Diverse Team

Diversity and inclusion are the bedrock of our company culture. MasterCard’s global team is rich in diverse perspectives, and we believe this is key to our innovation. By joining us, you become part of a culture that values every individual’s unique background and experiences.

Benefits and Culture

MasterCard is committed to supporting our employees’ well-being both inside and outside of work. Our benefits package is designed to enhance your life and help you build a rewarding career. From health and wellness programs to flexible working arrangements, we ensure that our team members are well taken care of.

Explore Job Opportunities

Whether you’re starting out with an internship or seeking a leadership role, MasterCard offers positions that challenge your skills and push you towards personal and professional achievements. Our hiring process is thorough, ensuring that we match the right talent to the right roles.

Networking and Professional Development

Networking at MasterCard goes beyond connecting with colleagues; it involves engaging with industry leaders and innovators who are shaping the future of commerce. Our employees have access to a wide range of networking events, workshops, and seminars that enhance their skills and career trajectories.

Join Our Team

Search open positions that match your skills and interests on the MasterCard Careers page. We are looking for passionate, curious, and innovative team players who are ready to make a difference in the world of digital payments.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. MasterCard is not just a company; it’s a place where you can shape your future and the future of commerce worldwide.

Apply Now

Ready to take the next step in your career? Update your resume, prepare for your interview, and apply for a position at MasterCard. Discover the exciting and rewarding opportunities that await you in a career at one of the world’s leading financial technology companies.

MasterCard Jobs and Careers

Empower your professional journey with MasterCard, where innovation, leadership, and growth come together to create transformative career experiences. Join us and make your mark in the evolving landscape of digital payments.
Learn more about MasterCard
Size
24,000 employees
Market Cap
$330.8 billion
Industry
Net Income
$6.4 billion
Founded
1966
5 Year Trend
+11.9%
Revenue
$15.3 billion
NASDAQ

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