Qualifications

• Two years of leadership experience in hospitality, with reception operations knowledge
• Minimum two years of supervisory experience
• Bilingual in French and English
• Degree in hotel management or equivalent preferred
• Relevant experience in food and beverage is a plus
• Experience in a unionized environment is advantageous
• Strong passion for customer service
• Proficient in Outlook, MS Office (Word and Excel), and PMS
• Excellent interpersonal and written/verbal communication skills
• Ability to work under pressure
• Proactive with a keen eye for detail
• Availability for evenings and weekends
• Ability to adapt and manage a culturally diverse workforce

Responsibilities

• Supervise and coordinate the operations of Fairmont Or
• Maintain procedures and standards in line with Fairmont policies
• Develop and maintain relationships with Fairmont hotel partners and local hotels
• Stay updated on industry trends, analyze data, and identify efficiency and revenue growth opportunities
• Enhance guest relationships throughout their stay to boost loyalty
• Prepare and manage departmental budget, including labor cost planning and productivity management
• Maximize revenues at Fairmont Or with minimal expenses
• Implement action plans to ensure superior performance in meeting annual departmental objectives
• Plan and manage staff schedules based on occupancy rates and budgets
• Ensure timely completion of administrative tasks, including payroll and performance evaluations
• Communicate operational updates through emails, logs, and departmental meetings
• Lead monthly communication meetings
• Develop an enthusiastic and motivated team through continuous professional and personal development and recognition
• Collaborate with hotel departments for exceptional customer service and teamwork
• Work closely with housekeeping and maintenance teams to ensure impeccable room standards for guests
• Collaborate with front desk and sales teams to maximize revenue opportunities
• Partner with the Executive Chef to develop the Fairmont Or menu and manage food costs
• Review client packages, manage late check-outs, cancellations, and early departures to maximize revenue
• Review arrival reports and VIP arrivals to address guest needs
• Ensure accuracy in convention report details for groups and tours
• Participate in the recruitment, selection, training, and development of all Fairmont Or staff to enhance productivity and guest satisfaction
• Consistently provide professional and engaging service
• Ensure guest satisfaction and resolve any arising issues
• Address guest feedback and complaints proactively and notify relevant departments
• Adhere to company policies, procedures, and service standards
• Comply with safety protocols
• Ensure a safe and healthy work environment for colleagues and guests
• Maintain colleague presentation standards (uniforms, personal hygiene, etc.)
• Perform other related tasks as required

Benefits

• Career growth opportunities within Fairmont
• Focus on employee well-being and engagement
• Supportive team environment
• Access to continuous training and development programs
• Work in a prestigious location with luxury service standards