Qualifications

• 3+ years of multi-site leadership experience in retail, financial services, or customer-centric environments
• Bilingual: French and English
• Proven ability to lead, mentor, and develop high-performing teams across multiple locations
• Strong business acumen with experience in managing financial performance and achieving financial goals
• Excellent communication, problem-solving, and decision-making skills in a dynamic environment
• Strong organizational skills with the ability to manage multiple priorities while delivering results
• Demonstrated ability to influence, mobilize, and build relationships at all organizational levels
• Comfortable analyzing performance metrics and using data to guide business decisions
• Post-secondary education in business administration or a related field is a plus
• Valid driver's license with the ability to travel within the Greater Montreal area and to the Mississauga headquarters as needed.

Responsibilities

• Promote a customer-centric culture ensuring high-quality service across all branches
• Resolve escalated customer situations and enhance customer retention practices
• Lead, coach, and support branch managers to maintain engaged and high-performing teams
• Support performance management, employee relations, and talent development in partnership with HR
• Ensure stable and visible leadership presence with teams during transitional periods
• Take responsibility for regional financial performance including revenue growth, profitability, and expense control
• Monitor key financial indicators to ensure branch managers effectively manage performance at their locations
• Support customer acquisition and portfolio growth through local marketing initiatives and corporate programs
• Establish clear regional priorities and ensure consistent execution of growth initiatives
• Ensure compliance with operational standards, policies, and procedures across all branches
• Track performance metrics and implement enhancements to optimize operations and collections outcomes.

Benefits

• Competitive monthly bonus structure
• State-of-the-art offices with free gym access and game room
• Employee RRSP match program and employee stock purchase plan
• Employee discounts on furniture, electronics, and appliances
• Access to 24/7 healthcare with virtual medical appointments
• Customize your benefits through a flexible plan including 100% coverage options
• Internal training programs and platforms including role-specific training, career coaching, leadership excellence, mentorship, and more
• Celebrate your birthday with paid time off, in addition to 5 personal days and two weeks of paid vacation.