DescriptionResponsibilities & Expectations:
The Field Service Manager is responsible for the rapid growth of new and existing IPS Field Service businesses in the region. As the Field Service Manager, you will utilize Continuous Process Solution (CIPS) tools and apply the principles of Servant Leadership to achieve objectives and ensure an Unmatched Customer Experience (UCE).
- Develop a growth-oriented business plan for the region, which includes the utilization of current and new technologies, deployment strategies, and action plans for aggressive growth
- Accountable for execution of field service unit plan against budgets
- Ensure new business opportunities are in alignment with established financial goals
- Manage and direct field service deployment, utilizing regional and, when necessary, national resources
- Demonstrate an entrepreneurial skill set with the measurable development of new field service business opportunities
- Ensure an Unmatched Customer Experience through frequent contact with customers- keeping them informed of new products new services and responding to inquiries
- Partner with service center leaders to manage and direct the field service organization and marketing efforts
- Coach, train and support the professional growth and development of field service engineers and technicians.
- Develop business plans with each service center that outline volume, growth objectives, specific target accounts and focus areas
- Ensure pricing is consistent with market levels and company objectives by working with local, and company-wide resources
- Provide final approval for all quotes prior to submission to clients.
- Support and utilize CIPS tools and processes
- Promote safety-first culture
Qualifications and Competencies:
- 10 + years of field service experience
- Knowledge of PMD field service and related product lines
- Prior management experience
- Experience quoting projects and preparing business plans
- Ability to work in a fast-paced environment and apply strong analytical problem-solving dynamics in a continuous improvement environment
- Strong verbal and written communication skills (French & English)
- Customer-focused with professional, effective communication
- Strong computer skills
- Valid Driver's License with acceptable driving record
You'll thrive at IPS if you...
- Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
- Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
- Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
- Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
- Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
- Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
Benefits :
- Bonus Incentives
- Paid Time Off (PTO)
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!
