Job Description

Job Posting:



Opened:

06/12/2026

Closes:

06/26/2026

Position Title:

Systems Analyst V

Class/Group:

0256/B25

Military Occupation Specialty Code:

Army: 25B

Fair Labor Standards Act Status:

Exempt

Number of Vacancies:

1

Division/Section:

Chief Operations Office/STS Program Operations

Salary Range:

$6,666.67 - $7,708.33/month

Duration:

Regular

Hours Worked Weekly:

40

Travel:

Occasional

Work Location:

North / Austin, Texas 78758

Web site:

https://dir.texas.gov/

Refer Inquiries to:

People and Culture Office

Contact Information:

[email protected]

How To Apply:

• Select the link below to search for this position: https://capps.taleo.net/careersection/313/jobsearch.ftl?lang=en
• Enter the job posting number "00058951" in the keyword search.

• You must create a CAPPS Career Section candidate profile or be logged in to apply.

• Update your profile and apply for the job by navigating through the pages and steps.

• Once ready, select "Submit" on the "Review and Submit" page.

• If you have problems accessing the CAPPS Career Section, please follow the instructions in the Resetting CAPPS Password for Job Candidate desk aid.

Special Instructions:

• Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.

• Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Interview Place/Time:

Candidates will be notified for appointments as determined by the selection committee.

Selective Service Registration:

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

H-1B Visa Sponsorship:

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Position Description

Position Summary

This position performs advanced (senior-level) computer systems analysis work and technical activities required for DIR's outsourced shared services contracts. Acts as an operations technical contact and working counterpart with the service delivery tower leads and technical architects from the outsourcing service providers. Provides on call support for major incidents working closely with service delivery tower leads and provides updates to leadership. Works under the minimal supervision of the Operations Division Director with considerable latitude for the use of initiative and independent judgment.

• Leads and contributes to the creation of service delivery processes developed by the Service Provider. Specifically: Incident, Access, Security, Request, Event, Change, Service Level, Problem, and Availability Management.
• Provides expert technical and operational guidance to DIR engineering in support of new contract services.
• Processes and provides oversight of major incident management.
• Provides expert information and advice regarding public cloud, server, network, mainframe and data center environments; provides overall guidance to the Service Provider Account Team regarding the operational related needs of DIR and DIR customers.
• Works with Service Provider(s), DIR Service Representatives and/or DIR Customer Agencies in identifying, escalating and troubleshooting to resolve public cloud, network, compute, storage, and application issues, performance problems to include after hours on call support as needed and communicate status to leadership.
• Monitors service provider's technology architecture and standards; assesses service provider's quality of technical support and ensures appropriate on-going receipt of services from the Service Provider; analyzes service level metrics reports and data exports to assess Service Provider on-going server performance; uses automated tool to analyze data exports and spreadsheet data addressing usage of capacity, disk storage, tape, etc.
• Reviews performance reports and identifies issues or opportunities for continuous improvement; develops or enhances server and network related performance metrics to facilitate evaluation of work activities; reviews benchmarking approach and participates in server benchmarking activities; develops and recommends modifications to server related DIR information technology infrastructure standards.
• Performs other work-related duties as assigned.

Qualifications:

Education
• Graduation from a four-year college or university with major coursework in Computer Science, Computer Information Systems, or related fields.
• Additional work-related experience may be substituted for education on a year-for-year basis (High-school diploma required).

Experience and Training Required
• Four (4) years of progressively responsible experience in the IT industry including managing complex public and private cloud environments, including capacity planning, operating system upgrades, system software upgrades, and implementing server hardware upgrades. Some experience must be hands-on public cloud administration, system programming, and system software installation.
• Four (4) years of experience working on Public Cloud/Network/Server Incident Management and escalations on a 24x7 on call basis.
• Two (2) years of experience working in a multi-service component provider environment.
• Two (2) years of experience working with or managing a disaster recovery program.
• AWS Certified Cloud Practitioner
• Microsoft Certified: Azure Fundamentals (AZ-900)
• GCP Cloud Digital Leader

Experience and Training Preferred
• AWS Certified - Solutions Architect and/or Developer and/or SysOps Administrator
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• GCP Associate Cloud Engineer
• Experience with public cloud and datacenter architecture best-practices.
• Experience with Software Defined Network, Software Defined WAN and Software Defined Data Centers.
• Experience with different cloud deployments and with different cloud providers.
• Experience with datacenter and cloud load balancers, firewalls/security groups, and routing.
• Extensive server related planning and operational experience, including troubleshooting and resolving complex server problems or issues.
• Extensive experience leading, inspiring and building trust among stakeholders.
• Experience integrating systems.
• Experience defining IT security policy.
• Experience identifying and resolving technology and business risks.
• Extensive experience in implementing upgraded server hardware and system software.
• Experience working as a server system programmer or technical expert.
• Experience working as a server technical lead on infrastructure transition or transformation activities, especially involving multiple cloud environments or data centers.

Knowledge, Skills, and Abilities
• Knowledge of business practices and approaches.
• Knowledge of server hardware and system software.
• Knowledge of Texas state agency server technology and service delivery operational processes.
• Skilled in influencing, negotiation, and problem resolution.
• Skilled in quantitative and qualitative analysis.
• Demonstrated ability to work on concurrent tasks while effectively prioritizing and coordinating work assignments.
• Ability to think strategically and focus on results.
• Ability to plan, organize, coordinate, monitor and evaluate multiple priorities.
• Ability to forecast server computer resource requirements.
• Ability to exercise sound judgment in making critical decisions.
• Ability to gain and maintain the cooperation and participation of others.
• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.
• Ability to understand, follow and convey brief oral and/or written instructions.
• Ability to communicate both verbally and in writing, in a clear and concise manner.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to work under pressure and develop schedules to complete assigned tasks.
• Ability to work a flexible schedule to meet required deadlines.
• Ability to comply with all agency policy and applicable laws.
• Ability to comply with all applicable safety rules, regulations, and standards.
• Ability to maintain the security and integrity of any critical infrastructure researched, worked on, or accessed for work purposes.

Computer Skills
• Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).

Other Requirements
• Regular and punctual attendance at the workplace.
• Criminal background check.

Working Conditions
• Frequent use of computers, copiers, printers, and telephones.
• Frequent standing, walking, sitting, listening, and talking.
• Frequent work under stress, as a team member, and in direct contact with others.
• Occasional bending, stooping, lifting, and climbing.