ServiceNow

Dir, Solution Consulting

ServiceNow • $194K — $320K *
New York, NY 10025In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years in leading pre-sales or professional services organizations, preferably partner aligned
  • Strong coaching and mentoring skills for senior level professionals
  • Proven ability to engage with high-level stakeholders including CXOs
  • Experience in leveraging AI in decision-making and problem-solving processes
  • Excellent leadership capabilities to inspire a team of Solutions Architects
  • Ability to articulate complex concepts to technical and non-technical audiences
  • Experience working with Service Providers, Outsourcers, and Global System Integrators

Responsibilities

  • Lead a team of pre-sales solution architects in developing innovative business strategies
  • Develop team members' skills based on business demands and individual goals
  • Build a recruiting pipeline to fulfill future business needs
  • Assign and evaluate resources for joint solution development opportunities
  • Support marketing efforts to generate demand by allocating resources
  • Conduct regular evaluations of team performance utilizing various feedback methods
  • Manage daily activities including scheduling conflicts and expense approvals

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations program
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

What you get to do in this role:

The Director, Solution Consulting will ensure that they have an effective, motivated team of highly skilled resources to support innovation cycles within the Partner ecosystem to facilitate both vertical and horizontal value-based solutions.
  • Responsible for leading a team of pre-sales solution architects delivering business strategy and thought leadership for ServiceNow and our ecosystem driving cross-industry development and go-to-market strategies for innovative solutions with our partners
  • Develop team members according to the demands of the business and according to their individual professional goals
  • Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
  • Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
  • Assign resources as required to marketing and other efforts to support demand generation
  • Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
  • Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
  • Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 7+ years experience in building or leading pre-sales or professional services organizations - partner aligned organizations are preferred
  • 7+ years experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
  • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's)
  • Ability to motivate and inspire a growing team of leading Solutions Architects
  • Strong internal matrix leadership and relationship building abilities with cross functional counterparts
  • Ability to prioritize resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities
  • Able to articulate and logically communicate concepts with technical and non-technical audiences
  • Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing expectations and team leadership
  • Experience of working with Service Providers, Outsourcers and Global System Integrators
  • Proven ability to bridge the Strategic "what" of market outcomes, to the technology "How" of ServiceNow's approach, in the context of compelling financial "why" of improved margins, agility, and growth through the NOW Platform's unprecedented ability to transform the go-to-market of the partner ecosystem
  • Marshall teams on large partner transformation opportunities to swarm the most promising monetization waves and accelerate the outcomes of our partners, and through their actions, our market penetration
  • Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment

For positions in this location, we offer a base pay of $194,100 - $320,250, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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