AdventHealth University

Dir, Practice Operations

AdventHealth University$96K — $179K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Healthcare or related field required; Master's preferred.
  • 5+ years' experience in a healthcare leadership role; experience in medical records, coding and reimbursement preferred.
  • Experience in managing multiple practices and physician start-ups preferred.
  • Knowledge of medical technology and terminology is required.
  • Proficiency in Microsoft Office suite and practice management/EHR software is required.

Responsibilities

  • Manage provider templates for optimized utilization and productivity.
  • Evaluate and manage quality metrics for clinical performance and patient safety.
  • Oversee recruitment processes and communicate provider needs during recruitment.
  • Focus on consumer experience through oversight of performance and complaint management.
  • Deliver leadership development discussions and manage team engagement action plans.
  • Ensure workflow optimization and hold service line performance accountable.
  • Conduct necessary discussions for provider renewals and financial growth management.

Benefits

  • Comprehensive health, dental, and vision insurance available.
  • Retirement savings plan with employer contributions.
  • Paid time off and holidays.
  • Continuous professional development and training opportunities.
  • Support for licensure and certification fees.
Full Job Description
Schedule:

Full time

Shift:

Day (United States of America)

Address:

2600 Westhall Ln

City:

Maitland

State:

Florida

Postal Code:

32751

Job Description:

  • Manages and balances provider templates for optimized utilization, monitoring productivity to determine the need to add or consolidate providers.
  • Evaluates and manages quality metrics to drive clinical quality and patient safety, overseeing outcomes, licenses, certifications, accreditations, onsite inspections, and risk events.
  • Represents the service line during each step of the recruitment process, identifying and communicating the need for new providers and monitoring recruitment triggers.
  • Focuses on consumer experience through oversight and accountability of performance, managing action plans, and escalating complaints as needed.
  • Delivers on Team Member Promise through team leadership development conversations, overseeing team engagement action plans, and ensuring compliance with mandatory training requirements.
  • Ensures workflow optimization and effectiveness for both providers and staff, holding service line performance accountable through a variety of meeting structures.
  • Manages crucial conversations and disciplinary action plans for providers and staff, conducting intentional practice rounding with providers and staff.
  • Reviews upcoming provider renewals and holds introductory contract renewal discussions.
  • Responsible for financial growth in managing practice and/or specialty to mission support and budget, accountable for overall financial performance of practices within service lines.
  • Understands capital responsibilities and core tenets of expense management and revenue impact from volume, identifying and developing capital needs for practices to assist in annual capital planning.
  • Works with facilities and purchasing teams to develop forms and present to capital committees for capital requests.
  • Collaborates with appropriate partners on the execution of strategic and operational plans, including space planning to accommodate growth, fellowships, residencies, and other learners.
  • Performs other duties as assigned.

Knowledge, Skills, and Abilities:
  • Possesses excellent interpersonal, oral, and written communication skills [Required]
  • Knowledge of medical technology and terminology [Required]
  • Experience in finance and accounting with regards to the oversight of a departmental budget [Required]
  • Data analysis and critical thinking [Required]
  • Exceptional organizational skills as demonstrated by the ability to manage multiple tasks/deadlines [Required]
  • Ability to develop positive working relationships with members of multiple teams [Required]
  • Highly professional with excellent customer service skills [Required]
  • Highly proficient working knowledge of Microsoft operating systems i.e. Word, Excel, PowerPoint [Required]
  • Ability to be self-motivated and manage multiple projects and meet deadlines [Required]
  • Knowledge in coding, billing, and reimbursement [Required]
  • Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the community [Required]
  • Knowledge of policies and procedures of various physician specialty practices sufficient to direct operations and to provide effective patient care [Required]
  • Knowledge of physician professional fee billing practices and principles [Required]
  • Knowledge of governmental regulations and compliance requirements [Required]
  • Skill in using computer software to include word processing, spreadsheets, database, and general accounting [Required]
  • Ability to assume responsibility and exercise authority over assigned work function [Required]
  • Ability to establish and maintain quality control standards [Required]
  • Ability to organize and integrate organization priorities and deadlines [Required]
  • Ability to apply sound management practices and decision analysis in the implementation of financial and operational procedures [Required]
  • Must understand fiscal, programmatic, administrative, billing, and other regulations of health care settings [Required]
  • Excellent computer skills with proficiency in using practice management and electronic medical record software [Required]

Education:
  • Bachelor's [Required]
  • Master's [Preferred]

Field of Study:
  • in Business Administration, Healthcare or related field

Work Experience:
  • 5+ experience in a healthcare leadership role [Required]
  • Experience in medical records, coding and reimbursement [Preferred]
  • Experience in Physician Practice management, managing multiple practices and physician start-ups [Preferred]
  • Experience with Hospital operations [Preferred]

Additional Information:
  • An equivalent combination of education ad relevant work experience may be considered in lieu of the stated degree requirement:
  • Bachelor's degree AND 5+ years of experience OR
  • Associate's degree AND 7+ years of experience OR
  • High School Grad or Equivalent AND 9+ years of experience.

Licenses and Certifications:
  • Basic Life Support - CPR Cert (BLS) [Preferred]
  • Certified Medical Office Manager (CMOM) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$96,266.14 - $179,045.63

About AdventHealth University

AdventHealth University is a private university in Orlando, Florida. It was founded in 1992 and is affiliated with the Seventh-day Adventist Church. The university offers undergraduate and graduate degree programs in various fields including nursing, radiography, and sonography. AdventHealth University is accredited by the Southern Association of Colleges and Schools Commission on Colleges.
Learn more about AdventHealth University
Size
1,000 employees
Industry

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