Job Overview
Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.
Responsibilities
- Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
- Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.
- Execute and promote an accident prevention program to minimize liabilities and related expenses.
- Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
- Assume the responsibilities of the General Manager in his/her absence.
Qualifications
Education/Formal Training
A four-year college degree or equivalent education/experience
Experience
Five to ten years of employment in a related position with this company or other organizations
Knowledge/Skills
- Requires advanced knowledge of the hospitality and business management fields.
- Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
- Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
- Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
- Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
- Must have excellent speech and written skills in order to communicate with managers, guests and employees.
- Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have vision ability in order to visually inspect hotel.
- Must have mobility to walk through the front and the back of the hotel.
- Climbing approximately 20-30 steps 10% of the week.
- Physically able to regularly inspect all areas of interior and exterior of facility.
Environment
General office and hotel environment
Benefits
Unlimited paid time off
Medical, dental, and vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
