Job Overview:Serve as an internal consultant leading cross functional diagnostic assessments, identifying organizational improvement opportunities, and advising senior leadership. Drive operational optimization through structured problem solving and practical application of Lean/Kaizen/Six Sigma methods. Provide governance and structure for large, complex initiatives while ensuring alignment with enterprise strategy. Leverage AI-enabled tools and analytics platforms to enhance diagnostic accuracy, decision support, and operational optimization
Essential Functions:- Recommend strategic programs forming long-term business partnerships maximizing the creation of global solutions that accelerate operational process/productivity improvements within IQVIA positively impacting data capture, project planning, change/data/process management, data compilation and high quality deliverable generation.
- Participate in strategic meetings and focus teams serving as advisor, conducting fact based assessments, and shaping actionable recommendations for leadership
In conjunction with senior/executive management will determine initiative structure providing leadership regarding the scope and types of initiatives appropriate for team involvement. - Determine initiative scope, timelines, and feasibility for large, cross functional initiatives requiring independent leadership.
- Evaluate and provide feedback regarding risks, quality, and overall probability of success minimizing negative impact on project objectives and deliverables.
- Conduct diagnostic assessments of processes, systems, and organizational capabilities to identify improvement opportunities.
- Facilitate cross functional workshops to define root causes and shape solutions.
- Provide structured recommendations and executive ready insights to senior stakeholders.
- Use AI-powered analysis tools to identify patterns, drivers, and improvement opportunities within complex datasets
- Develop high level risk, dependency, and issue management plans to support program governance.
- Serve as knowledge and subject matter expert for service area and contact for senior and executive management regarding initiatives.
- Ensure initiatives are aligned with overall strategy ensuring alignment and incorporation with overall IQVIA strategy
- Identify and establish transparent, successful collaboration with internal and external stakeholders: team, client and IQVIA
- Lead high level presentations to executive management.
- Apply Lean/Six Sigma/Kaizen based problem solving where appropriate (VSM, SIPOC, RCA, waste elimination).
- Incorporate AI and automation opportunities into process redesign, ensuring alignment with governance and enterprise architecture
- Support teams in designing improved workflows and operating models.
- Lead small-medium process improvement efforts (not full time PI owner).
- Provide governance structure for major initiatives (milestones, risks, decision logs).
- Evaluate AI solution feasibility, risks, and value contributions as part of transformation program governance
- Coordinate cross functional progress and ensure alignment to intended outcomes.
Qualifications:• Bachelor's Degree business, life sciences or related field
• Requires a minimum of 7-10 years of prior relevant experience
• Experience independently leading cross functional initiatives.
• Industry agnostic knowledge
• Requires broad management knowledge to lead cross-functional teams and workstreams, and well as the ability to influences others outside of own job area regarding policies, procedures, and goals.
• Knowledge of operational diagnostics, structured problem solving, process analysis, and systems thinking.
• Working understanding of AI-enabled tools (e.g., automation, advanced analytics, copilots) and their application to operational improvement.
• Working familiarity with Lean/Six Sigma and improvement tools.
• Understanding of project/program management principles.
• Working knowledge of Microsoft Office and other data capture, compilation, and presentation tools
• Good understanding of tools and processes
• Strong influencing, problem resolution, motivation, and negotiation skills
• Demonstrated ability to deliver results to the appropriate quality and time metrics
• Excellent leadership
• Excellent business and industry awareness staying current on trends and impact on the business
• Excellent presentation skills meeting the needs of all levels within the organization up to and including the executive management team
• Strong project leadership, staff management, and/or project planning skills
• Facilitation and workshop leadership
• Process mapping (VSM, SIPOC)
• Executive-level communication and coaching/developing staff
• Lean Six Sigma Green or Black Belt (or equivalent), Kaizen / continuous improvement experience, and Prosci or similar change management certification preferred
Travel: Occasional travel in support of internal stakeholder engagement.
The potential base pay range for this role, when annualized, is $108,100.00 - $300,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
