About the role

In collaboration with the Global Sector Technology Lead, this role is responsible for the successful deployment of technology that enables the successful outcomes of Industrial & Logistics (II&L) clients and, therefore, of the I&L Sector itself. This person must be a good communicator and able to understand and translate complex business and technical requirements into simple, value-driven technical solutions in critical, client-facing presentations. This person must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping and solutioning of technology. The ideal candidate has a deep understanding of the CBRE Technology Platform and prop tech in general and is able to clearly articulate its value and differentiation both in written format and in oral, client-facing meetings. Selling the value of the CBRE Technology Platform and problem solving in client-facing engagements occurs over the entire life a contract with a client from early pursuit of new business through maintenance of the client relationship and on to the renewal phase of a contract.

This person must gain a deep understanding of relevant business systems (both technologies owned and developed by CBRE Digital & Technology teams as well as those owned and developed by third party partners) as well as industry/sector requirements in general. This role performs analysis of business and user needs, documents requirements, and translates these into compelling technical solutions that drive value for our clients. This person must be comfortable with and skilled at leading complex, high-stakes conversations with clients (including at the C-Suite level) on a regular and often urgent, last-minute basis.

What you'll do

• Partner with GWS Global Sector Technology Lead in providing regional and sometimes global coverage to a growing sector cross the full lifecycle of our accounts and their overall technology needs.
• Support Sales & Solutions teams during renewals and pursuits with a focus on how CBRE products provide value and strategic outcomes for our clients.
• Perform analysis of client requirements and facilitate discussions (both internally within CBRE and externally with clients) to further gather business and user needs on technology solutions and projects.
• Support the refinement of written responses of client RFP's to strategically address client-specific needs and to stress CBRE's unique selling points with regards to technology.
• Collaborate with CBRE platform teams to identify technical solutions that support and enable the delivery of the services that they provide to our clients.
• Coordinate with Digital & Analytics Solutions Team on overall integrations between underlying technologies that support data-driven insights and strategic outcomes for our clients.
• Collaborate with Digital & Technology Solutions Team to ensure that their technology (pricing) budget properly reflects client needs, while minimizing costs.
• Lead the organization and coordination of technology demonstrations and pricing proposals to clients.
• Support resolution of technology challenges and roadblocks that impact the daily operations and success of our clients and account teams. Respond to client and CBRE Account inquiries and escalations involving technology.
• Support Technology Sector Lead in communications with Clients, Sector Leadership, Account Alliance Directors and on account Technology Leaders on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps.
• Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, creating user stories, sizing work efforts, prioritizing needs and summarizing issues.
• Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Systems Architects, Engineers in a collaborative environment to create strategic product roadmaps.
• Create/deliver correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests.
• Interacts with clients, internal and external, acting as a liaison between business and technology teams.
• Able to support global support calls and presentations.
• Performs other duties as assigned.
• No dedicated supervisory responsibilities for this position; provides assistance such as functional and technical guidance, and/or training to internal teams. May lead project teams and/or plan and supervise assignments and deliverables by the team.

What you'll need

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in sales and solutioning for Digital (Information) Technology or Computer Science management. Extensive client-facing experience and ability to engage at the C-suite level is absolutely required. Prefer experience in GxP technology, Industrial, Logistics and Inventory management systems, compliance standards and accreditation/validation processes.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
• Requires in-depth knowledge of financial terms and principles.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines.
• Must be able to travel to client-facing meetings and presentations as needed. Travel not to exceed 25%.

Why CBRE?

At CBRE, we believe we possess an encouraging environment where integrity, service, and excellence craft our approach to every opportunity. We are guided by the needs of the cities we inhabit, the communities we build and the world we live in.

• CBRE named a Fortune's Most Admired Real Estate Company Fourteen years in a row
• CBRE agrees to acquire J&J Worldwide Services, a leading provider of engineering services, base support operations and facilities maintenance for the U.S. federal government.
• Named a World's Most Ethical Company by Ethisphere for 11th consecutive year.
• Ranked #3 on Barron's Most Sustainable Company list

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Digital & Tech Mgmt Dir- Industrial & Logistics position is $165,0000.00 annually and the maximum salary for the Digital & Tech Mgmt Dir- Industrial & Logistics position is $190,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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