The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic products. This includes consulting with sales and customers on Roche Diagnostic system product solutions and integration with customers’ medical systems (LIS, EMR, etc). While much of this work is performed remotely, this position will require 25% or greater travel to customer sites for consultation and/or installation, issue resolution, and participation in team meetings as required. This is a remote, US-based position. Our ideal candidate would reside within 50 miles of a major airport.
Key Roles & Responsibilities:
Installation Management: Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site.
Needs Assessment and Expectations: Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame.
Solution Validation: Performs validation processes to evaluate the effectiveness of IT solutions.
Customer Satisfaction: Ensures all customers are fully satisfied with their IT product installation.
Technical Support and Issue Management: Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases.
Who You Are:
Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences and two years of laboratory IT, general IT, product line experience or 4 years of experience
Preferred Qualifications:
Able to travel 25% or more to customer sites
Currently reside within 50 miles of a major metropolitan US airport
One year of project or process management experience that demonstrates the ability to multitask and manage time effectively
Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups
Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature
The expected salary range for this position, based on the primary location of Indiana is $81,600 - 151,600 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.
