The OpportunityWe are seeking a tenacious, tech-savvy, and data-driven
Digital Revenue Manager who thinks like a growth strategist.
You are
not a traditional, high-touch account manager who relies on manual, 1-on-1 phone calls. Instead, you marry behavioral insights with automation to run an efficient digital revenue loop. Supported by an on-staff Data Analyst, you will translate complex customer trends into sharp operational workflows, optimized CRMs, and automated AI engagement. You'll do this while also leading a team of Customer Success Managers to carry out growth strategies with existing customers.
- Resilient & Fast-Paced: You thrive where data velocity is high (marketplace volume is scaling >50% YoY).
- Revenue-Hungry: You treat revenue leakage, abandoned carts, and inactive accounts as personal challenges to solve.
- Automation-First: You are a CRM power-user who leverages tech to amplify a small team's impact.
Key Responsibilities1. Strategy & Revenue Growth- Turn Insights into Action: Partner with our data analyst, tech team, and marketing to convert customer behavior and cart abandonment data into automated retention workflows.
- Retain & Expand: Drive repeat business, digital portal adoption, and lifetime value (LTV).
- Protect Margins: Use data to systematically eliminate revenue leakage, bad discounts, and unnecessary refunds.
- Account Segmentation: Tier clients to scale outreach via automated systems rather than manual labor.
- Fuel the Pipeline: Spot organic expansion opportunities in the data and collaborate with Marketing on targeted campaigns.
2. Tech, Automation & AI Integration- CRM Optimization: Build and manage workflows, custom modules, and automated triggers.
- AI Roadmap: Partner with Marketing,IT, and Customer Care Manager to build adaptive onboarding forms, smart clarification questions, and dynamic pricing.
- Omnichannel Handoffs: Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context.
3. Campaigns & Team Leadership- Feedback Loops: Optimize automated feedback loops (e.g., driving regional referrals in TX).
- Team Leadership: Manage and mentor a small group of hybrid & remote customer success staff.
- Training & Talent: Work with the Customer Care Manager to train Customer Care teams on CRM/AI tools; identify structural gaps and hire to support scaling workflows.
Job Requirements & Qualifications- Experience: 3+ years in Tech Enabled Customer Success, Operations, or RevOps-ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution.
- CRM Power-User: Advanced capability in CRMs (Zoho or HubSpot are ideal) (specifically designing workflows and cross-departmental triggers).
- E-Commerce Tech: Familiarity with modern platforms (Adobe Commerce/Magento is a major plus).
- Data Fluency: Proven ability to define data needs and convert database inputs into actionable, automated retention workflows.
- Mindset: A strict preference for building scalable systems over manual relationship management.
Benefits & LogisticsWe invest in our team's well-being and growth:
- Comprehensive Benefits: Medical, Dental, Vision, Short Term Disability, Life & Accidental Death & Dismemberment, Supplemental Health Insurance, Wellness Program, Employee Discount Program.
- Financial & Time Off: 401k, Paid Time Off.
- Growth Opportunities: Organized team events, professional development, and clear career growth paths.
This is a
full-time position (40 hours per week, occasional overtime) with a typical schedule of
Monday-Friday, 8 AM - 5 PM. This role reports to the CEO.
