Digital Relationships Manager

Department: Digital Underwriting

Employment Type: Permanent - Full Time

Location: US - Chicago

Description

As a Digital Relationships Manager, you will assist in managing a portfolio of API-enabled trading partners. This role is pivotal to ensuring our API distribution channel is delivering strong commercial outcomes, through optimising partner platforms, ensuring beneficial CFC product visibility, leveraging relationships and setting partner targets. This role requires you to combine relationship excellence with data-driven insight and technical know-how.

You will also work with the rest of the distribution group within the Digital Underwriting team and the Head of Digital Underwriting to ensure the successful execution of the company's digital underwriting strategy and driving successful digital trading via our digital channels.

About the role

This role will require some prior knowledge of digital insurance distribution, and you'll need to have had exposure to the end-to-end digitally traded insurance policy lifecycle. An understanding of APIs and related terminology is essential.

API Partner ManagementAssist in managing a portfolio of API trading partners, supporting performance tracking and alignment with CFC's digital distribution objectives.
Help maintain collaborative relationships with partner contacts, including commercial, technical, and product teams.
Support the preparation and review of partner performance reports, focusing on key metrics such as enquiry volume, quote rate, and conversion rate.
Support the onboarding process for new CFC products and brokers within partner platforms, ensuring readiness and smooth integration.
Help coordinate meetings and communications with partners to address trading issues and align on joint initiatives.

Platform OptimisationWork with the Digital Relationships Leader and internal teams to ensure CFC products are accurately represented and well-positioned on partner platforms.
Assist in gathering feedback on user journeys and platform experiences, and help identify opportunities for improvement.

Performance Monitoring & Data SharingAssist in monitoring and analyzing key trading metrics across partner platforms.
Help ensure timely and accurate data sharing between partners and CFC.
Contribute to identifying trends and opportunities to improve trading performance.

Learning & DevelopmentParticipate in training and development opportunities to build knowledge of digital insurance distribution, APIs, and partner management.
Work closely with the Digital Relationships Leader to set personal development goals and track progress.

About you

You know how to build strong relationships, spot opportunities, and keep momentum moving. You're commercially minded, confident with data, and comfortable working in a fast-paced digital environment.

You bring energy, curiosity, and a proactive mindset, along with a solid understanding of digital insurance distribution and APIs. Most of all, you're excited by the opportunity to grow, make an impact, and help drive CFC's digital ambitions forward.