Bank of America Corporation

Digital Product Readiness and Communications Manager

Bank of America Corporation$126K — $192K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years experience in digital payments, project management, or related fields.
  • Strong cross-functional collaboration skills with technology and product teams.
  • Proven ability to cultivate partnerships across business lines.
  • Demonstrated track record of delivering projects on time and with high quality.
  • Ability to handle multiple projects and meet tight deadlines.
  • Excellent communication and organizational capabilities.

Responsibilities

  • Contribute to developing digital strategies that yield impactful business results.
  • Manage timelines, budgets, and resources for a large program or portfolio of projects.
  • Promote best practices in governance, risk management, and analytics.
  • Support business case development, funding, and progress reporting for initiatives.
  • Craft compelling narratives to garner executive support across the bank.
  • Build alliances and influence stakeholders at various levels within the organization.
  • Utilize critical thinking to guide decision-making across multiple functions.

Benefits

  • Industry-leading benefits package.
  • Access to paid time off.
  • Support and resources to foster employee growth.
  • Opportunities to contribute to community growth.
Full Job Description

Job Description:

  • Lead client communications strategy for large-scale digital payments (e.g. Wires, Bill Pay, ACH, etc.) initiatives, including owning strategy, planning, messaging, and execution. 

  • Lead associate readiness  across all channels for large-scale digital payment initiatives, including strategy, delivering readiness materials, building strong partnerships across lines of business to deliver the materials and ensuring front line teams are prepared for digital payments changes.

  • Track the success of communications and associate readiness efforts and proactively recommend process improvements for future associate readiness and client communications efforts for digital payments

Key Responsibilities

  • Lead readiness and communications for strategic product Initiatives, including readiness and communications strategy, planning, messaging, and execution for digital payments initiatives.

  • Develop and deliver associate readiness programs, materials, and training to support successful adoption of payment enhancements.

  • Translate complex technical changes into business-friendly messaging for executive audiences

  • Measure the effectiveness of communication and readiness efforts and identify opportunities for continuous improvement.

  • Build strong relationships across Product, Technology, Operations, Risk, Compliance, and business stakeholder groups to drive alignment and execution.

  • Develop compelling executive communications and presentations to drive awareness and support for strategic initiatives

  • Monitor stakeholder feedback, identify adoption risks, and implement effective mitigation strategies

  • Measure change success through adoption metrics, stakeholder engagement, and business outcomes.

Required Qualifications

  • 4+ years of experience in product management, product communications, change management, readiness, stakeholder engagement, communications strategy, or a related field.

  • Experience supporting digital products, technology solutions, or customer-facing platforms preferred.

  • Experience supporting customer-facing digital products, platforms, or technology solutions. Knowledge of payment products is a plus.

  • Experience developing and executing communication strategies that support product launches, feature releases, or business transformation initiatives.

  • Experience creating executive-level communications, presentations, and strategic messaging.

  • Experience developing communications, training, or readiness materials for large-scale initiatives.

  • Demonstrated ability to influence senior leaders and cross-functional stakeholders without direct authority.

  • Strong project management skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

  • Ability to translate complex technical concepts into clear, audience-specific messaging.

  • Experience measuring adoption, engagement, and business outcomes to evaluate success and drive continuous improvement.

Skills:

  • Business Acumen

  • Decision Making

  • Product Design and Development

  • Product Management

  • Program Management

  • Executive Presence

  • Oral Communications

  • Presentation Skills

  • Prioritization

  • Written Communications

  • Business Case Review

  • Hiring and Onboarding

  • Negotiation

  • Strategic Thinking

  • Talent Development

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$126,300.00 - $192,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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