Mohawk Industries Inc

Digital Product Manager

Mohawk Industries Inc$90K — $120K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent experience.
  • 6-8 years in digital marketing, sales, or customer service.
  • 1-3 years of management experience.
  • Specialized expertise in digital performance marketing and B2B portal management.
  • Proficient with Microsoft Office and digital marketing analytics tools.

Responsibilities

  • Develop and implement strategies for Xchange B2B application adoption and improvement.
  • Lead voice of customer (VOC) collection and coordinate with development teams for enhancements.
  • Create promotional items and training content for stakeholders.
  • Oversee campaigns focusing on awareness, conversion, and re-targeting.
  • Optimize budgets, bids, and forecasts for maximum ROI.
  • Monitor KPIs and performance metrics for continuous improvement.
  • Analyze performance data to inform strategic adjustments.
  • Stay updated on trends like AI-driven order management optimization.
  • Develop tools for measuring ROI and tracking application performance.
  • Collaborate with cross-functional teams to ensure customer success.

Benefits

  • Flexible working arrangements to support work-life balance.
  • Located in a vibrant area conducive to both work and leisure.
  • Access to training and development resources.
Full Job Description
What we need:

The Digital Product Manager is a first-level manager that leads digital performance marketing initiatives with a focus on the Xchange B2B Application performance, customer satisfaction, and adoption. This role is responsible for managing the development and execution of digital campaigns that increase visibility, engagement, and conversion performance by creating marketing content, training events, and interacting directly with the sales team and customers.

What you'll do:
  • Develop and implement comprehensive Xchange B2B application adoption and development strategies aligned with company objectives.
  • Lead VOC collection efforts and coordinate with development teams to prioritize application enhancements.
  • Create and execute application promotional items and training content targeted to key stakeholders.
  • Oversee adoption campaigns, including awareness, consideration, conversion, and re-targeting initiatives.
  • Optimize development budgets, bidding strategies, and forecasting to maximize return on investment.
  • Monitor and improve KPIs and overall performance metrics.
  • Analyze performance data and adjust strategies to optimize results.
  • Stay current on industry trends, including AI-driven order management optimization practices.
  • Develop defined processes and tools for ROI measurement, application adoption, and performance tracking.
  • Collaborate with cross-functional teams including Marketing, Sales, and IT to ensure all stakeholder needs are met to drive customer success.
  • Perform other duties as needed.

What you have:
  • Bachelor's degree in a related field or equivalent education and/or experience.
  • 6-8 years of relevant digital marketing, sales, or customer service experience or equivalent education and/or experience.
  • 1-3 years of management experience.

What you're good at:
  • Strong sense of ownership with a high energy approach to promoting applications and concepts across a broad range of stakeholders (customer, sales, marketing, and customer service).
  • Requires specialized depth and/or breadth of expertise in digital performance marketing, including prior experience with B2B portal management.
  • Focused on and responsible for their team's productivity and collective impact.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Excellent communication, problem solving, and organizational skills.
  • Able to multitask, prioritize, delegate, and manage time effectively.
  • High level of integrity and discretion in handling sensitive and confidential data.

Proficient using Microsoft Office Suite products and digital marketing analytics tools

What else?
  • While we're a primarily in-office team, we thrive on flexibility and ensure our people can balance personal and professional time
  • We're located in a pretty great spot - check out this video to see what we mean.


About Mohawk Industries Inc

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone, luxury vinyl tile and sheet vinyl. Their industry-leading innovation has yielded products and technologies that differentiate their brands in the marketplace and satisfy all flooring related remodeling and new construction requirements. Their brands are among the most recognized in the industry and include American Olean, Bigelow, Daltile, Durkan, Karastan, Kerama Marazzi, Lees, Marazzi, Mohawk, Pergo, Quick-Step and Unilin. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, China, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries Inc Careers

Join the vibrant team at Mohawk Industries Inc, a global leader in innovative flooring solutions, where your career growth is as important as the superior products we deliver. At Mohawk, we offer more than just job opportunities; we provide a platform for professional development and personal growth within a culture that values diversity, innovation, and leadership.

Explore a World of Opportunities

At Mohawk Industries Inc, we are constantly expanding our horizons, seeking skilled, curious, and passionate team players ready to lead in the flooring industry. With a variety of positions available, from manufacturing to marketing, Mohawk offers a unique chance to develop your career in numerous directions.

Internship Programs

Kickstart your career with Mohawk’s dynamic internship programs. These opportunities are designed to give you hands-on experience, allowing you to apply your academic knowledge in real-world scenarios, enhance your skills, and build your professional network. Internships at Mohawk are the stepping stones to full-time employment and offer a deep insight into our company culture and operations.

Commitment to Diversity and Inclusion

Diversity is at the core of our hiring philosophy. Mohawk Industries Inc believes that a diverse workforce fosters innovation and creativity. We are committed to creating an inclusive environment where all employees can thrive. Our diversity training ensures that everyone, from leadership to new hires, understands and appreciates the value of a diverse team.

Benefits and Growth

Choosing a career at Mohawk Industries Inc means you are opting for a path filled with rewarding benefits and opportunities for growth. We support our employees with competitive benefits packages, leadership training programs, and promotion from within policies that help you reach your potential. Our commitment to your growth is paralleled by our dedication to innovation in the flooring industry.

Join Our Team

Are you ready to advance your career at Mohawk Industries Inc? Explore the job opportunities and open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to contribute to our team’s success. Apply today, and let Mohawk help you achieve your professional goals.

Stay Connected

Keep up to date with the latest at Mohawk Industries Inc by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to enhance your employment journey. From crafting the perfect resume to acing your interview, our blog is a resource for aspiring professionals eager to excel.

Networking and Professional Development

At Mohawk, we understand the importance of networking and continuous professional development. Our employees enjoy access to industry events, training sessions, and seminars that enhance their job skills and career prospects.

Career Opportunities Await

With Mohawk Industries Inc, your career aspirations can take shape. Personalize your job search and receive alerts for new openings that align with your career preferences. Discover the exciting and rewarding opportunities that await at Mohawk, and be part of a company that’s leading the way in the flooring industry.

Apply Now

Don’t miss out on the chance to be part of a leading team. Check out the latest job openings at Mohawk Industries Inc and submit your application today. Join us in shaping the future of flooring through innovation, diversity, and leadership. Your future at Mohawk Industries Inc starts here!
Learn more about Mohawk Industries Inc
Size
43,000 employees
Market Cap
$6.1 billion
Industry
Net Income
$515.6 million
Founded
1878
5 Year Trend
+4.6%
Revenue
$9.5 billion
NASDAQ

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