Job Summary:The Digital Product Manager I is responsible for managing digital product(s) from the planning phase through deliverables coordination, execution, communication, and results tracking.
Essential Functions:- Manage growth and optimization of digital products aimed at driving awareness, engagement, adoption and product maturity based on product goals.
- Develop and Manage digital asset budget.
- Manage to budget with internal partners and contract services or agencies.
- Influence, inform, and engage cross functional teams.
- Provide guidance and strategy across digital products, programs and projects.
- Partner with stakeholders to develop/maintain a backlog for digital initiatives which align with business goals and digital road map(a).
- Work with Supervisor to manage to digital asset budget.
- Effectively and actively communicate successes, challenges, timelines and project needs.
- Manage digital calendar/priorities for digital products and initiatives.
- Manage daily activities with external agencies and IT partners.
- Ensure all digital content has approvals from required stakeholders.
- Provide direction of digital strategy goals, customer experience, digital quality, and product analytics.
- Lead product management of digital asset or service representing the digital team in daily IT Agile meetings and/or similar activities from IT vendors.
- Work with business partners throughout the organization to understand their goals and be able to translate that into work.
- Prioritize, assign and balance work within Agile TFS boards with Scrum, SA and Tech leads acting as Product Owner of digital asset.
- Lead through ambiguity. Employ Lean Management and Design Thinking principles to guide teams through challenges and solutions.
- Help develop product roadmaps and long-term vision for where digital is going. Define and deliver amazing customer experiences.
- Stay on top of emerging digital trends and capabilities.
- Own the customer experience for digital product introducing new capabilities to improve those everyday customer moments.
- Utilize data and technology to elevate the customer experience.
- Ensures digital product meets all regulatory and compliance.
- Evaluate, validate, and communicate the business proposition associated with digital initiatives and digital products.
- Initiate and lead new IoT or digital innovation projects.
- Perform any other job related duties as requested.
Education and Experience:- Bachelor's in Marketing, Computer Science, Human Factors, IT, Communications or related field preferred
- Three (3) years of professional experience in digital projects required
- Experience translating business requirements into user experience applications in support of technical specifications required
- Project planning/project management experience is required; experience leading teams and large scale projects preferred
- Digital product owner experience preferred
- HMO or Healthcare industry experience preferred
- Experience in Agile scrum ceremonies-story writing, sprint planning, daily standups and retrospectives preferred
Competencies, Knowledge and Skills:- Familiarity with desktop and mobile web, android and iOS apps, design, digital quality assurance, digital strategy, user research, prototype and analytic development
- Utilizes design thinking principles and methods
- Knowledge of project management tools and content management software (i.e. TFS, WordPress)
- Knowledge in digital product development
- Knowledge of code languages (HTML, CSS, .NET, C#, Swift, etc.) and back-end infrastructure (web services, API or database development) a plus
- UX, UI and Human Factor experience
- Familiarity of UAT testing digital products
- Troubleshooting and problem solving capabilities
- Solid project planning and management capabilities
- Process and/or workflow planning and design skills
- Information Architecture and Taxonomy familiarity
- Strong knowledge of best practices relative to mobile application and web development
- Proficient in Word, PowerPoint or Keynote, and Excel
- Familiarity with Google Analytics, Firebase or equivalent a plus
- Excellent oral and written communication
- Effective organization and prioritization
Licensure and Certification:Working Conditions:- General office environment; may be required to sit or stand for extended periods of time
- Ability to travel as required by the needs of the department.
Compensation Range:$72,200.00 - $115,500.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):Salary
Organization Level Competencies - Fostering a Collaborative Workplace Culture
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time.#LI-KM1
Brand=CareSource
