WHAT YOU'LL DO

🎨 Product & UX Design
• Lead the design lifecycle from conceptualization and discovery through to execution and launch across iOS, Android, and responsive web.
• Create user flows, wireframes, customer journey maps, interactive prototypes, and high-fidelity designs.
• Contribute to and maintain our design system, ensuring consistency and seamless developer handoff.
• Develop pixel-perfect design documentation and specifications for engineering teams.
• Incorporate motion design and micro-interactions to enhance engagement and usability.
• Translate complex system requirements into simple, elegant, and user-friendly interfaces.
• Rapidly prototype concepts in Figma, from low-fidelity sketches to high-fidelity interactive prototypes.
• Ensure all designs meet Alterna's brand standards and WCAG (AODA) accessibility guidelines.

🔍 User Research & Validation
• Collaborate with stakeholders to conduct qualitative and quantitative research, including user interviews, observational studies, and competitive analysis.
• Apply design thinking methodologies to iterate based on member feedback and data-driven findings.
• Build and maintain journey maps, service blueprints, and user personas to keep the team aligned on member needs.

🤝 Collaboration & Strategy
• Work closely with stakeholders to align on product vision and ensure design specifications are implemented accurately.
• Collaborate with Engineering early and often to ensure technical feasibility and support post-launch refinements.
• Facilitate design workshops, brainstorming sessions, and design critiques.
• Present design rationale, research findings, and concepts clearly to technical and non-technical audiences, including senior leadership.

⚙ Process & Support
• Own the end-to-end design process - from ideation and prototyping to user testing and final delivery.
• Document design processes and systems
• Drive continuous improvement of design workflows, methodologies, and tools within the Digital Channels team.

WHAT YOU BRING

Education
• University degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field - or equivalent working experience or certifications.

Experience
• Minimum 5 years of experience in Digital Product Design, UX/UI Design, or a related role within an agile environment.
• Proven track record of launching innovative digital products.
• A strong portfolio showcasing end-to-end product design, complex problem-solving, and impactful user experiences.
• Experience in financial services or fintech is a strong plus.

Technical Skills
• Expert proficiency in Figma (required).
• Familiarity with Adobe Creative Suite and motion design tools is an asset.
• Proficiency and experience with prototyping (required)

WHO YOU ARE
• Action-Oriented - Proactive with a "get stuff done" attitude and strong organizational skills.
• User Advocate - Deep empathy for users and a genuine commitment to solving real problems.
• Design-Driven - Exceptional interaction and visual design skills with a strong eye for aesthetics and typography.
• Strategic Thinker - Able to balance creative vision with business objectives to deliver meaningful outcomes.
• Strong Communicator - Skilled at articulating design decisions and inspiring stakeholders through clear storytelling.
• Collaborative - A trusted team player who works effectively across cross-functional teams.
• Adaptable - Comfortable in a fast-paced, dynamic environment with shifting priorities.
• Passionate - Excited about financial services and fintech, with a desire to innovate within digital banking.