Southern Company

Digital Experience Analyst

Southern Company • $75K — $95K *
Birmingham, AL 35242In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Extensive knowledge of computer hardware, operating systems, and related technologies
  • Recognition of cyber security threats and risk management importance
  • Proficient in scripting with system-level APIs, preferably PowerShell
  • Hands-on experience with DEX platforms, including scripts and dashboards
  • Experience with endpoint management tools like MECM/SCCM or Intune
  • Strong analytical and problem-solving skills
  • Effective communication skills across technical and executive levels

Responsibilities

  • Serve as escalation point for advanced digital experience issues
  • Coordinate with teams on workstation and operating system issues
  • Identify and analyze systemic issues from telemetry and support trends
  • Develop and maintain support documentation and guidelines
  • Collaborate with architects on technical standards and solution designs
  • Perform operational activities and management for Workplace Technologies services
  • Govern the DEX platform across the device fleet

Benefits

  • Flexible working environment
  • Opportunities for community engagement and thought leadership
  • Exposure to emerging technologies and industry trends
  • Cross-functional collaboration with diverse teams
  • Potential for travel as needed for project initiatives
Full Job Description
Job Description

JOB SUMMARY:

The Digital Experience Analyst optimizes the end-user digital experience across the PC computing environment by analyzing telemetry, endpoint health, system performance, compliance indicators, and support trends. The role improves endpoint health, reduces user friction, and enables proactive remediation through automation, DEX platform capabilities, and cross-functional problem management. This position partners with technology owners, support teams, security, and vendors to strengthen compliance, resolve systemic issues, and improve overall user digital experience.

JOB REQUIREMENTS:

Technical Skills Required:
  • Extensive knowledge of computer hardware, operating systems along with software and hardware configurations, and related network, server, and storage technologies
  • Recognition of cyber security threats and risks, and importance of protecting the computing environment
  • Ability to learn, research, and apply modern technologies while staying current on changing technology
  • Superb diagnostic, troubleshooting, analysis, and problem-solving skills
  • Scripting skills using system-level APIs and WMI, preferably with PowerShell
  • Hands-on experience with Digital Employee Experience (DEX) platforms, including remote actions, scripts, dashboards, custom queries, and platform query language such as NQL
  • Endpoint management tooling experience, including MECM/SCCM, Intune or equivalent tools, client health troubleshooting, package and deployment workflows, driver lifecycle, and OEM update governance
  • Experience integrating telemetry or automation platforms with ITSM systems using REST APIs, JSON payloads, and token-based authentication
  • Familiarity with DEX campaign capabilities, including parameterized campaign functions that enable build-once, scale-to-many flexibility
  • Ability to define, track, and report digital experience metrics, endpoint compliance, risk indicators, device health, performance, stability, ticket deflection, and user sentiment
  • Understanding of automation and remote action governance, including testing, approval, change control, execution safeguards, rollback planning, and post-deployment validation


Non-Technical Skills Required
  • Excellent oral, written, technical, executive-facing, and governance communication skills
  • Respond to support needs in a timely fashion with excellent customer service
  • Works well with geographically dispersed teams, support teams, technology owners, vendors, and business stakeholders to drive adoption and validate user experience improvements
  • High degree of focus on quality, reliability, efficiency, and cost effectiveness
  • Flexible, self-motivated, able to prioritize multiple demands, adapt to changing direction, work with minimal supervision, and remove obstacles to success
  • Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
  • Will travel as needed
  • Exhibit "Our Values" attributes in all business interactions
  • Community engagement and thought leadership (user groups, conference speaking, vendor relationships)


Responsibilities

MAJOR JOB RESPONSIBILITIES:
  • Serves as an escalation point for advanced workstation, operating system, endpoint, and digital experience issues, coordinating with vendors and cross-functional teams to resolve complex or systemic problems
  • Coordinates with field support teams on workstation and operating system issues impacting at scale
  • Identifies recurring issues and systemic patterns from telemetry, incidents, and support trends, then coordinates root cause analysis, corrective actions, compliance remediation, and risk reduction
  • Develops, maintains, and reviews support documentation, knowledgebase articles, communications, and support guidelines to ensure accuracy and effectiveness
  • Collaborates with Architects and Engineers to define technical standards, deliver solution designs, develop test plans, and support deployment testing for workstation technologies
  • Operates as a Subject Matter Expert (SME) and performs operational activities and systems management for Workplace Technologies services
  • Owns and governs the DEX platform across the device fleet, including configuration, access governance, capability enablement, platform issue resolution, roadmap alignment, and integrations with ITSM and enterprise systems
  • Identifies, designs, builds, and governs automation, remote actions, telemetry dashboards, queries, scripts, and self-healing capabilities to improve device health, compliance, experience metrics, ticket deflection, and operational outcomes
  • Keeps current on industry trends, research, and emerging technologies to identify opportunities for automation, process improvement, and better user experiences
  • Engages support teams, technology owners, vendors, and business stakeholders to validate user experience issues, communicate improvements, increase use of platform capabilities, and drive adoption of digital experience capabilities
  • At the senior level, oversees DEX strategy, governance, cross-functional initiatives, platform roadmap planning, and executive-level reporting


Qualifications

Education and Experience Requirements
  • 4-yr Bachelor's degree in a computing or engineering field is preferred
  • Minimum of 5 years of experience in an IT related field


About the Team

Southern Company Services

About Southern Company

With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and retail electric prices that are significantly below the national average. Southern Company has been listed the top ranking U.S. electric service provider in customer satisfaction for nine consecutive years by the American Customer Satisfaction Index.

Southern Company Careers

Join the dynamic team at Southern Company, a leader in energy innovation and a champion of sustainable practices. As one of the most respected companies in the energy sector, Southern Company offers unparalleled job opportunities that promise not only professional growth but also a commitment to diversity and leadership development.

Work You’ll Do

At Southern Company, we are not just about power generation; we are about empowering our team to innovate and lead the industry. By joining our team, you will collaborate with some of the brightest minds in the field, using your skills to solve complex problems and drive meaningful change.

Explore a World of Opportunities

Whether you are looking for a full-time position, an internship, or a leadership role, Southern Company has a place for you. Our wide range of employment options ensures that every team member can find a path that best suits their career ambitions and skills.

Innovate and Lead

Southern Company is at the forefront of technological innovation in the energy sector. Our team members are encouraged to lead projects and initiatives that push the boundaries of what is possible in energy production and management.

Grow and Develop

We believe in nurturing the potential of our employees through targeted diversity training, leadership workshops, and continuous professional development. Career growth at Southern Company is not just a possibility—it is an expectation.

Be Part of Our Culture

Southern Company’s culture is built on a foundation of respect, integrity, and inclusion. We celebrate diversity and believe that it drives innovation. Our team is our family, and we support each other in achieving personal and professional goals.

Benefits That Go Beyond

Choosing a career at Southern Company means enjoying a range of benefits designed to enrich your life and support your lifestyle. From health and wellness programs to retirement plans, we ensure our team members are taken care of.

Join Our Team

Ready to power up your career? Explore the job opportunities at Southern Company today. We are actively hiring and looking for passionate, curious, and solution-driven individuals. Enhance your skills, join a community of innovators, and work towards a sustainable future.

Stay Connected

Keep up to date with the latest at Southern Company by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to advance your career.

Networking and Career Advancement

At Southern Company, networking and internal mobility are key components of career advancement. Connect with leaders, engage in cross-departmental projects, and take your professional journey to new heights.

Prepare for Your Interview

Make your mark from the first interview. Visit our career site for tips on crafting your resume, preparing for interviews, and making a lasting impression.

Join Southern Company—where careers glow brighter!

SEARCH SOUTHERN COMPANY JOBS Stay ahead of the curve in your career with Southern Company, where innovation meets tradition and every employee is empowered to excel.
Learn more about Southern Company
Size
27,000 employees
Market Cap
$77.6 billion
Industry
Energy & Utilities
Net Income
$3.1 billion
Founded
1912
5 Year Trend
+3%
Revenue
$20.3 billion
* Ladders Estimates

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