FedEx

Digital Design Fellow

FedEx • $158K — $276K *
Collierville, TN 38017In-Person
Consumer Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in product/design/UX/UI design in enterprise-level environments
  • 3+ years managing design teams or leaders
  • Bachelor's degree in HCI, Interaction Design, or related field (10 years experience can substitute)
  • Experience with design methodologies (Double Diamond, Lean UX, Agile)
  • Strong understanding of design systems and design-to-engineering handoffs

Responsibilities

  • Lead a unified end-to-end design strategy across teams and products
  • Manage and mentor Design Managers to form high-performing teams
  • Establish cross-functional collaboration processes and feedback loops
  • Act as a representative for the design team with stakeholders
  • Drive design excellence with hands-on contributions on key initiatives

Benefits

  • Flexible work hours to accommodate global team collaboration
  • Opportunities for travel (10-20%) for workshops and leadership events
  • Supportive work environment with a focus on diversity and inclusion
  • Access to advanced design technologies and tools for innovation
Full Job Description
As the Senior Manager, Experience Design, the successful candidate will lead, coach, and scale a high-performing organization of Experience Design Managers and their respective design teams. Reporting directly to the Director of Experience Design, this key strategic leader will bridge the gap between high-level experience strategy and tactical execution, driving a unified design vision across multiple digital platforms, product lines, or capability areas.

This role is foundational to ensuring continuity and collaboration all experience design teams. The chosen candidate will partner closely with the Director of Experience Design to set the strategic direction and operational tone for the broader leadership team. By establishing robust collaboration loops across design, product, engineering, and business stakeholders, they will eliminate silos and champion a world-class customer experience. This position demands a seasoned leader with a strong track record of scaling design organizations, mentoring people leaders, driving design excellence, and advocating for user-centered design methodologies globally.

Essential Duties:
  • Design Leadership and Strategic Vision: Lead the implementation of a unified, end-to-end design strategy across multiple teams and product lines, ensuring consistency, coherence, and continuity across all digital touchpoints. Drive the strategic activation of end-to-end experience design and radical simplicity at scale, ensuring a unified user experience that aligns with enterprise business goals. Drive design excellence through hands-on contributions on select, high impact initiatives. Partner with the Director to establish design-led organizational goals, team KPIs, and long-term experience roadmaps.
  • People Leadership and Team Development: Directly manage, mentor, and coach Design Managers, helping them build high-performing squads, uplevel their tactical design oversight, and cultivate their leadership capabilities. Define organizational staffing models, drive recruiting strategies for design talent, and champion an inclusive, high-performing, and psychologically safe design culture. Play an active role in setting the tone for the Director's leadership team through strategic collaboration and shared accountability.
  • Cross-Functional Collaboration and Governance: Establish and mature feedback loops and collaborative processes across design, product management, and engineering leaders (at the "manager of managers" and director levels). Ensure the organization's design system is robustly adopted, maintained, and evolved to support scalability, and that design teams are empowered to leverage it effectively. Break down operational silos to ensure cross-team alignment on complex, multi-touchpoint user journeys.
  • Stakeholder Communication and Presentation: Act as a key advocate and representative for the experience design team with executive stakeholders, product partners, and business units. Use compelling storytelling and data-backed insights to articulate the strategic and commercial value of design, influence product roadmaps, and secure alignment on critical experience initiatives.


Preferred Qualifications:
  • Experience scaling design teams during a major corporate digital transformation or within a global matrixed environment.
  • Advanced degrees/certifications in design, business, or leadership.
  • Passion for integrating modern design technologies (AI-augmented workflows, advanced prototyping).


Logistical Requirements:
  • Willingness to travel 10-20% domestically and internationally.
  • Ability to work flexible hours to maintain 3-4 hours of overlapping communication with global teams (specifically EU/Central European Time).


Minimum Education
  • Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Experience Design, Graphic Design, Business, or a related field. (In lieu of a degree, ten (10) years of relative experience may offset education requirements).

Minimum Experience
  • 8+ years of experience in product design, experience design, or UX/UI design in complex, enterprise-scale environments, with at least 3+ years of experience directly managing design teams or design leaders (Design Managers).

Knowledge, Skills, and Abilities
  • Proven track record of managing other design leaders (people managers) and building high-performing, collaborative design organizations.
  • Mastery of modern design methodologies (e.g., Double Diamond, Lean UX, Agile Design) and scaling journey management across diverse product lines.
  • Deep understanding of design systems, scaling UI patterns, and optimizing design-to-engineering handoffs.
  • Exceptional executive communication, storytelling, and negotiation skills, with a demonstrated ability to influence stakeholders at all levels.
  • Strong business acumen and capability to align experience design outcomes with business growth, customer retention, and digital transformation goals.
  • Strong ability to coach and uplevel team capabilities, fostering a culture of innovation, continuous learning, and radical simplicity.

Preferred Qualifications
  • Demonstrated experience of leading and scaling design teams during a major corporate digital transformation or within a complex global matrixed business environment.
  • Proven experience in establishing or maturing Design Operations (DesignOps) frameworks, tooling, and resourcing models.
  • Advanced degrees or certifications in design-related fields, business administration, or organizational leadership.
  • Experience managing global teams with geographically distributed stakeholders (e.g., collaboration across North America and European regions).
  • Passion for exploring and integrating modern design technologies, such as AI-augmented workflows, advanced prototyping tools, and data-driven design analytics.

Note
  • Travel will be required for this role both domestically and abroad (approximately 10-20%, depending on business need) for key leadership sessions, design workshops, and strategic alignment events. Additionally, collaboration with global teams (including EU/Central European Time) is required, which will necessitate flexible working hours several days a week to maintain at least 3-4 hours of overlapping communication.


Preferred Qualifications:

Pay Transparency:

Pay: Memphis Pay Range: $13,169.66/mo - $23,046.90/mo

Additional Details:

For details on our comprehensive benefits, click here.

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

Keep up to date with the latest from FedEx Careers by joining our talent network. Receive personalized job alerts and insider tips that can help you navigate your career journey with FedEx. Discover the exciting and rewarding opportunities that await at FedEx, where every team member is essential to our success.

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Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Transportation
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ
FDX
* Ladders Estimates

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