Morgan Stanley

Digital Assets Vendor and Fiduciary Oversight Director (AVP)

Morgan Stanley$130K — $180K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in governance, oversight, or operations leadership within financial services
  • Proven experience managing high-performing teams
  • Strong communication and stakeholder management skills
  • Familiarity with governance, risk frameworks, and operational reporting tools
  • Experience with digital asset operations, reconciliations, and vendor management

Responsibilities

  • Lead a team of associates and supervisors, conducting performance reviews and development planning
  • Direct daily oversight of digital assets, managing lifecycle and reconciliations
  • Ensure timely resolution and documentation of client service escalations
  • Serve as primary liaison with vendors and internal partners to oversee service levels
  • Oversee governance frameworks to ensure compliance with policies and regulations
  • Implement operational controls and manage escalation protocols
  • Drive process improvements and contribute to strategic planning for digital asset operations

Benefits

  • Professional development opportunities
  • Collaborative work environment
  • Exposure to innovative digital asset technologies
  • Comprehensive health and wellness programs
  • Support for work-life balance through flexible working arrangements
Full Job Description
The Director will lead the Digital Assets Vendor and Fiduciary Oversight team, overseeing daily operations, vendor coordination, and governance for digital asset workflows. This role ensures quality assurance over vendor service level agreements, independent reconciliations, and escalations while driving strategic initiatives, risk management, and talent development.

Key Responsibilities

Leadership & Team Management
  • Supervise a team of associates and supervisors; conduct 1:1s, performance reviews, and career development planning.
  • Attract, retain, and develop talent aligned with WM Operations leadership principles.

Operational Oversight
  • Direct daily digital assets oversight support activities, including lifecycle management, reconciliations, and exception resolution.
  • Ensure client service escalations are resolved promptly and documented.

Vendor & Stakeholder Coordination
  • Act as primary liaison with vendors and internal partners (Risk, Technology, Finance) for service level oversight, data integrity and issue resolution.
  • Oversee governance and control frameworks, ensuring compliance with firm policies and regulatory standards.

Risk & Control
  • Implement robust oversight of operational controls and escalation protocols.
  • Maintain readiness for BCP events and confirm operational continuity across regions.

Strategic Initiatives
  • Drive process improvement, automation, and integration projects to enhance efficiency and scalability.
  • Contribute to roadmap planning for Digital Asset operations and vendor enhancements.

Preferred
  • Experience with crypto or digital asset operations, reconciliations, and vendor management.
  • Familiarity with case management and operational reporting tools.
  • Background in WM Operations governance and risk frameworks.


Required
  • Minimum 4-6 years in governance, oversight or operations leadership within financial services.
  • Proven ability to manage high-performing teams and complex operational environments.
  • Strong communication and stakeholder management skills; ability to influence across internal and external partners.

About Morgan Stanley

Morgan Stanley Investment Management are active managers of capital, working to outperform the market and deliver results for their clients. Morgan Stanley Investment Management's long-tenured professionals apply their experience and expertise across public and private markets, in single-sector, multi-asset and custom solutions.

Morgan Stanley Careers

Joining Morgan Stanley today means becoming part of a global team dedicated to strengthening communities, pioneering innovation, and fostering diversity. As a leading global financial services firm, Morgan Stanley offers unparalleled job opportunities, career growth, and a culture of leadership that together create an exceptional employment experience. Work You’ll Do At Morgan Stanley, you will collaborate with knowledgeable professionals to drive innovation and deliver solutions in financial services. Our team is composed of diverse, talented individuals who bring their unique skills and perspectives to work every day, setting the standard for leadership in the global market. Morgan Stanley is not just a company; it's a place where ambitious, creative, and skilled individuals can build a rewarding career. Here, you can experience the benefits of a vibrant culture dedicated to professional growth and diversity training. Internship Programs Kickstart your career with Morgan Stanley’s internship programs. These positions offer invaluable industry insights and professional experience to students and recent graduates. Interns at Morgan Stanley gain hands-on experience, working alongside seasoned experts in a dynamic, supportive environment. Innovation and Professional Growth We believe in the power of innovation to solve complex problems and encourage our team to think differently and act boldly. Morgan Stanley supports your career development through comprehensive training, development programs, and leadership workshops, ensuring that every employee has the tools they need to succeed. Join Our Team Explore the various job opportunities at Morgan Stanley, from entry-level positions to executive roles. We are hiring individuals who are passionate about finance and eager to contribute to a team that values integrity, excellence, and a forward-thinking mindset. Enhance your skills through our networking events, mentorship opportunities, and ongoing professional development. Stay Connected Keep up to date with the latest from Morgan Stanley Careers by subscribing to our job alert emails. Tailor your preferences to receive updates about new postings, career tips, and exclusive insights from our team leaders. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Morgan Stanley Jobs portal. Prepare your resume, refine your interview techniques, and join a company that values innovation and leadership. At Morgan Stanley, we’re not just building careers—we’re developing leaders. Discover how far your talents can take you by joining our team today.
Learn more about Morgan Stanley
Size
77,000 employees
Market Cap
$144.1 billion
Industry
Net Income
$10.9 billion
Founded
1935
5 Year Trend
+10%
Revenue
$52 billion
NASDAQ

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