Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
New Brunswick, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
DePuy Synthes is recruiting for a Digital Analyst, locatedinNew Brunswick, NJ or in Raynham, MA or West Chester, PA.
The Digital Analyst supports the development, execution, and optimization of digital solutions that improve customer experience and operational effectiveness. This role analyzes digital performance data, supports reporting and insights, and partners with crossfunctional teams toidentifyopportunities for improvement across digital tools and platforms. The position offers handson exposure to digital transformation initiatives and the opportunity to make a measurable impact on how customers and internal teams interact with DePuy Synthes.
Required:Bachelor27s degree in Business, Analytics, Information Systems, Computer Science, ora relatedfield.
02 years of relevant experience in digital analytics, data analysis, business analytics, or a related role.
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Analysis, Execution Focus, Issue Escalation, Mentorship, Order Processing, Service Excellence, Service Request Management
The anticipated base pay range for this position is :
65,000.00 - 117,000.00 USD Annual
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company27s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 30 hours within one year of the birth/adoption/foster care of a child Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave 80 hours in a 52-week rolling period10 days Volunteer Leave 32 hours per calendar year Military Spouse Time-Off 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
