General Electric Company

Devices Fulfillment Leader

General Electric Company$80K — $95K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or 5+ years equivalent experience in order management or freight forwarder operations
  • Experience in a cross-functional, global team environment
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Bilingual in English and Spanish
  • Bachelor's Degree in Materials or Supply Chain Management preferred
  • APICS certification preferred
  • Experience with Oracle order management preferred

Responsibilities

  • Lead fulfillment operations to ensure timely delivery and issue resolution
  • Monitor order status and prioritize customer orders for fulfillment
  • Coordinate activities with warehouse and logistics teams to streamline shipment processes
  • Validate material availability and collaborate with planning teams to address shortages
  • Manage order escalations and conduct root cause analysis for delays
  • Communicate updates and recovery plans to stakeholders regarding order status
  • Maintain accurate records in ERP systems and identify areas for process improvement
  • Track and support key performance metrics to ensure fulfillment excellence
  • Support continuous improvement initiatives to enhance service reliability

Benefits

  • Total rewards designed to unlock ambition and foster career growth
  • Opportunities in a supportive and collaborative culture
  • Flexibility to explore innovative ideas
  • Work in an organization with global strength and scale
  • Access to a variety of professional development opportunities
Full Job Description
Job Description Summary
The Devices Fulfillment Leader will lead fulfillment operations by managing customer escalations, order execution, shipments, and fulfillment-related processes to ensure timely delivery and issue resolution. Drive a customer-centric approach by proactively addressing challenges, coordinating cross-functional teams, and ensuring customer expectations are consistently met. Maintain high service levels, operational efficiency, and compliance across all fulfillment activities while supporting continuous process improvement.

Job Description
Key responsibilities/essential functions include:

  • Lead customer service and fulfillment specialist to comply with customer escalations, order order execution, shipments, and fulfillment-related processes to ensure timely delivery and issue resolution.
  • Process, review, and release customer orders for fulfillment. Monitor order status and prioritize based on balance of inputs
  • Coordinate picking, packing, and shipping activities with warehouse and logistics teams. Track shipments and proactively resolve delays or exceptions
  • Validate material availability to support order fulfillment. Collaborate with materials and planning teams to resolve shortages or allocation issues
  • Manage order escalations and drive timely resolution. Identify root causes for delays (e.g., material gaps, system issues, process breakdowns).
  • Communicate status updates and recovery plans to stakeholders. Escalate critical risks impacting customer delivery commitments
  • Provide order status updates to internal teams and customers. Align fulfillment timelines with customer expectations. Act as a liaison between regions, operations, and supply chain teams
  • Maintain accurate records in ERP/fulfillment systems (e.g., Oracle, DPS). Identify process gaps and own improvements to enhance efficiency and service levels.
  • Support implementation of new tools, dashboards, or workflows
  • Track and support key KPIs (On-Time Delivery, Past Due, Cycle Time, Fill Rate).
  • Contribute to backlog reduction and shipment targets
  • Support continuous improvement initiatives to increase throughput and reliability
  • Comply with EHS regulations and policies; identify and report any EHS concern and support corrective actions.


Quality Expectations:
  • Complete all planned Quality & Compliance training within the defined deadlines Identify and report any quality or compliance concerns and support corrective actions


Required Qualifications:
  • Bachelor's Degree and 3 years order management of freight forwarder operations experience OR 5+ years of equivalent experience.
  • Ability to work in a cross-functional, global team environment
  • Microsoft Office knowledge, i.e. Excel, Power Point, and Word
  • Bilingual English and Spanish


Preferred Qualifications:
  • Bachelor's Degree in Materials or Supply Chain Management and Minimum of 4 years of supply chain management and customer service experience.
  • APICS experience.
  • Solid communication and analytical skills, including experience with communicating with others from different countries and cultures.
  • Ability to energize, develop, and build rapport at all levels within the organization Proven ability to execute, multi-task, and deliver on commitments.
  • Experience working in a compliant supply chain Six Sigma Green Belt certified. Oracle order management experience


We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-MA4

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Relocation Assistance Provided: No

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ

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