Position Overview: As the Senior IT System Administrator, you will be responsible for supporting 80+ employees via ticketing system, Slack, Rippling, and Google Workspace, supporting end-users of the in-house built platform, and working with a small team in the office. You will also play a key role in implementing new systems and technologies, maintaining company software and hardware, and supporting an office relocation.
Key Tasks & Duties: - Setting up structure and process by improving and maintaining a ticketing system, measuring response times
- Responsible for oversight and day-to-day management of SaaS services, VPN services, end-user technical support, endpoint security operations, vendor management, access control, IT inventory management
- Lead hardware and software support, deployments, maintenance and troubleshooting
- Work closely with the People Operations team on user onboarding, offboarding,and management
- Imaging and providing new hires with equipment through Rippling
- Support, improve, and manage office networks and Google Workspaces
- Maintain a healthy network, and observation, through Ubiquiti
- Collaborate with internal development teams to support investors using an in-house developed application
- Respond quickly to employee technical issues to boost productivity
- Setup and manage an office VPN
- Apply security best practices
- Increase delivery speed, transparency, and quality by establishing best practices
- Standardize and operationalize the environment
- Ensure Google Meet, and AV equipment, in conference rooms are maintained and operational
Qualifications: - BS degree in Computer Science or equivalent expertise, with a proven ability to successfully lead and direct a technology team
- ITIL certification is desired
- Minimum of 5 years experience in IT management for companies with over 80+ employees
- Hands-on experience designing and managing office networks and multidomain Google Workspaces
- Plan and execute migrations with minimal impact on user experience and productivity
- Ability to collaborate and support employees in the office setting
- Passion for security and raising the security bar
- Understanding of network fundamentals
- Excellent communication skills
- Successful history of meeting deadlines while working on multiple parallel projects
Measurements of Success in the First 90 Days: - Working with the employees to boost productivity.
- Estimate efforts, identify risks and dependencies, and participate in weekly planning and status meetings
- Be a self-starter, able to work independently, be flexible and be able to succeed in a fast-paced, high-intensity startup environment
Current Tech Tools & Systems: - Ticketing platform: Freshservice
- Networking: Ubiquiti
- Security: SentinelOne, CloudFlare Zero trust
- SaaS tools: Ramp, AirTable, Hubspot, ClickUp, Redash, Aircall, Confluence, Office365, Adobe, Coupler, Figma, Five9
Other Requirements: - Must be able to work in the NYC office - not a remote position
- Must be eligible to work in the US - no exceptions
How does Masterworks think about compensation?The compensation range for the role is $110,000-150,000. Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.
