Salary : $74,268.00 - $99,924.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 26DOT-HQ-01008
Department: Dept. of Transportation
Division: Headquarters
Opening Date: 09/23/2026
Closing Date: 9/30/2026 11:59 PM Pacific

Description
The Opportunity

WSDOT Technology Services Division (TSD) is seeking a journey-level IT Customer Support specialist to provide critical operational technology support for agency divisions and business units whose work directly impacts transportation construction, maintenance, and the traveling public. In this role, you will independently diagnose, troubleshoot, and resolve complex issues involving workstations, mobile devices, peripherals, software, and other supported systems, including non-standard hardware configurations and specialized software suites. The position will provide technical expertise and customized technology solutions that support WSDOT's mission in a 24-hour environment, ensuring employees have the reliable computing resources needed to operate and improve Washington's transportation system. Candidates that possess advanced troubleshooting and problem-solving skills, sound technical judgment, strong customer service skills, and the ability to independently manage complex technology issues while effectively supporting diverse business needs are encouraged to apply.
What to Expect

The TSD Headquarters Region Technology Field Services Workstation Support Team provides consultation, planning, configuration, implementation, administration, maintenance, troubleshooting, and lifecycle asset management for workstations, mobile devices, software, operating systems, and print and scanning technologies, while also supporting technology projects and stakeholder training. The team supports more than 2,000 employees and 5,000 technology assets at multiple locations across the agency.
Among the varied range of responsibilities held within this role, the Desktop Services Specialist will:

• Provide journey-level technical expertise to troubleshoot and resolve routine and more complex enterprise technology issues.
• Collaborate with employees and business units in-person at various sites throughout the Headquarters Region or via remote consultation.
• Manage the full lifecycle of technical support requests within the BMC Helix Incident Management system, ensuring tickets are accurately documented, prioritized, and resolved according to service level agreements.
• Administer cloud-based environments by managing user licensing, shared resources, and security groups within Microsoft Entra ID.
• Diagnose and remediate routine conflicts involving Group Policy (GPO), enterprise applications, and hardware/software interoperability.
• Execute configuration management tasks using Microsoft Intune and Endpoint Configuration Manager to automate software deployments, enforce device compliance policies, and streamline operating system updates.
• Deploy enterprise laptops and desktops by configuring standard WSDOT images, ensuring all firmware, OS builds, and specialized line-of-business applications meet agency specifications.
• Install and sustain critical peripherals-including docking stations, multi-monitor setups, and networked imaging devices.
• Develop and deliver ongoing technical training for Headquarters Region employees. Focus on maximizing the adoption of new features and ensuring staff are proficient in using modern workplace technologies to meet mission objectives.

Qualifications

To be considered for this opportunity, the following competencies are required:

• Technical Support: Demonstrated professional technical support experience with client computing hardware, operating systems, firmware updates, application installation, security patching, system-level support tools, and peripherals, including monitors, docks, and printers.
• Customer Support & Troubleshooting: Extensive customer support experience with system administration, technical troubleshooting, problem solving, and the ability to formulate solutions using established workflows and manage assigned work priorities.
• Microsoft Technologies: In-depth experience supporting Microsoft 365, Microsoft operating systems, Microsoft Office Suite, Microsoft Intune, Active Directory Group Policy, iOS, and standard Adobe products.
• Time & Task Management: Ability to assess requirements, complete assignments within established timelines, and manage priorities across concurrent projects and engagements while working independently and proactively to achieve high-quality outcomes in dynamic, deadline-driven environments.
• Growth Mindset & Service-Oriented: Actively demonstrates a commitment to learning and growth. Takes action to meet the needs of others.

The following qualifications are also required:

• A valid driver's license and the ability to operate state-owned vehicles.
• Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
• Ability to use powered and non-powered tools.

It is preferred that qualified candidates also demonstrate/have:

• Cybersecurity: Knowledge of or experience with cybersecurity technologies, including vulnerability management, intrusion detection and prevention, application security, network security, incident response and handling, anti-virus/malware management, and security assessments.
• Relevant Certifications: Demonstrated foundational knowledge of ITIL framework and standards typically obtained through ITIL certifications.
• Desktop Technology: Knowledge of desktop computer hardware, software, architecture, and operational theory.
• Systems Management: Knowledge of imaging, Group Policy, task sequences, and networked computing environments and infrastructure.
• Information Technology Project Management: Knowledge of information technology project management principles and practices.
• PowerShell: Knowledge of scripting using Microsoft PowerShell.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• This position requires regular travel to various sites throughout the region and occasional travel to other sites across the state with possible overnight stays.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code.
• This position offers flexible/hybrid remote work options.

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at . Please be sure to reference 26DOT-HQ-01008 in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays