Syntricate Technologies

Desktop Engineer

Syntricate Technologies$75K — $95K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6-8 years' experience in Field Services and Onsite Support Services
  • Proficient in laptop configuration and provisioning for new starters
  • Skilled in hardware troubleshooting and software updates for devices
  • Experience managing asset storage and repair coordination on-site
  • Ability to handle crisis management activities as per defined plans
  • Strong communication skills with cross-functional teams and facility management
  • Familiarity with various IT processes and software like SCCM

Responsibilities

  • Oversee laptop configurations for new employees and refreshes
  • Manage on-site resources and asset storage, including loaner lockers
  • Coordinate hardware repairs and break-fixes with equipment providers
  • Conduct monthly performance reporting and IT induction for new users
  • Lead the creation and marketing of local announcements and events
  • Facilitate training sessions for new hires on technological tools
  • Monitor helpdesk queues and dispatch tickets effectively

Benefits

  • Comprehensive training and onboarding for new employees
  • Access to on-site support resources and tools
  • Opportunities for cross-training across IT functions
  • Participation in performance reporting to enhance skills
  • Collaborative work environment with facility management teams
Full Job Description
Required Skills:
Must Have: Candidate must have 6 to 8 years in Field Services / Onsite Support Services & Laptop configuration for New starters
  • Bulk refreshes (smarthands GLOPAS)Refresh PC support with individual user
  • Management of existing Recycle cages at Customer sites
  • Management of any existing Loaner lockers at Customer sites
  • Coordination for Laptop provisioning to New starters
  • Laptop configuration for New starters
  • Assist with Problems - driver updates/patching/firmware
  • BTO requirements
  • Asset management
  • Coordinate Asset repair and Break-fix with equipment provider
  • Hardware storage utilizing Customer's on-site storage provisions
  • Couriers/packaging utilizing Customer's on-site courier/packaging service
  • Communicate designated points of contact at each site from Facility Management
  • Coordinate goods receipt with on-site Facility Management
  • Coordination and getting on-site assistance from Facility Management
  • Desk setup/maintenance (In Country or FM)Hardware Troubleshooting (Mobile / Tablet)Software Troubleshooting (Mobile / Tablet)Issue handling
  • Coordinate Ordering with Equipment/Service Provider
  • Coordinate Returns with Equipment/Service Provider
  • Networks, GLOPAS, Conferencing, Server/Storage, Printers
  • Support any Crisis Management activity as per the plan and responsibilities mentioned for Support track and as may be required by other track.
  • Defining and setting up a process for local announcements
  • Marketing and branding for local announcements
  • Content, format and medium of local announcements
  • Planning the local announcement - date, time, venue and medium
  • Making the local announcement with approved content, format and medium
  • Change Advisory Board Meetings and Document Review Office Calls and Follow up actions
  • Monthly performance reporting IT Induction of new usersVIP Support (when a country has an IBA)Advance forecasting and notification of IBAUser follow ups, escalations for tickets, email queries, complaints
  • New Starter Tracking: Hardware Orders, AD Account & Phone
  • Coordinating WEEE: "Waste from Electrical and Electronic Equipment " with Facility Management and 3rd party vendor
  • Coordinating with facility management teams to ensure management of User guides
  • Providing training and support for new employees (monthly)Assisting users in adapting to new technologies (scheduled quarterly connect session)SCCM & OS Troubleshooting License & Software Services Team Meetings
  • Writing Knowledge Articles
  • Reviewing aging articles Presenting knowledge items to team
  • Reviewing and approving proposed or new Knowledge articlesOS version updates and Profile recreations (Vulnerability tickets) - if central workplace services team is not able to deploy updates or create profile due to any reason
  • General queue monitoring, dispatching tickets, problem tickets

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

Interested candidates are encouraged to explore the various job opportunities on the Syntricate Technologies careers page. Stay updated with the latest company news, employment trends, and career tips by subscribing to the Syntricate Technologies careers newsletter.

Join Syntricate Technologies

Discover the career possibilities that await at Syntricate Technologies. Search open positions that match your skills and interests. Syntricate Technologies is looking for passionate, driven, and innovative team players ready to contribute to a leading technology company.

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Learn more about Syntricate Technologies
Size
51 employees
Industry

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