Deskside Technician II

Stefanini • $83K — $89K *
Costa Mesa, CA 92627In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in IT support roles
  • Strong support skills for both Windows and Mac operating systems
  • Experience with Active Directory and Office 365 management
  • Familiar with SaaS applications, particularly Zoom and Teams
  • Proficient with ticketing and inventory management systems

Responsibilities

  • Provide technical support for desktops, laptops, and mobile devices
  • Troubleshoot hardware and software issues efficiently
  • Monitor and maintain IT equipment and configurations
  • Ensure effective incident resolution through a ticketing system
  • Perform installations and changes in IT equipment as necessary
  • Conduct backups and migrations of user data

Benefits

  • Comprehensive benefits package including 401(k) and health insurance
  • Tuition reimbursement for personal development
  • Access to eLearning programs for professional training
  • Opportunity to collaborate with diverse global teams
Full Job Description
Details:

What will you do?
  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 10/11 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned


Job Requirements

Details:

Skills & Expertise:
  • Point of Sale Experience
  • Operating Systems: Mac, Windows (Hybrid OS environments)
  • Directory Services: Active Directory and Office 365
  • SaaS Applications: Zoom, Teams, Adobe Creative Cloud and SharePoint
  • SSO/MFA: Okta
  • MDM: Workspace One
  • Ticketing Systems: ServiceNow
  • Monitoring: SentinelOne, Zscaler
  • Networking: Data and WiFi networks
  • Hardware: Desktops, Laptops, Printers, iPhones, iPads.
  • Point of Sale Experience


What do you need to succeed?
  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks


Desired Characteristics
  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations


What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.


Pay Range:

$ 40.00 - $ 43.00
* Ladders Estimates

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