Cognizant

Deskside Engineer Lead

Cognizant$79K — $100K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-8 years experience in Trader Support or Financial Services IT Support.
  • Experience with Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.
  • Strong technical skills in Windows/Mac device troubleshooting.
  • Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
  • Familiarity with ITSM tools such as ServiceNow or Remedy.

Responsibilities

  • Provide operational support to ensure trading applications are highly available.
  • Support trading and market data platforms like Bloomberg and Refinitiv.
  • Troubleshoot issues with desktops, laptops, and multi-monitor setups.
  • Offer onsite and remote support in a high-pressure environment.
  • Manage incidents and service requests through ITSM tools ensuring SLA compliance.
  • Coordinate with infrastructure and vendor teams for issue resolution.
  • Install and upgrade software, manage user access, and deploy hardware.

Benefits

  • Flexibility in work arrangements where possible, promoting work-life balance.
  • Wellbeing programs supporting employee health and wellness.
Full Job Description
Title: Deskside Engineer Lead - Canada

Location :- Brampton ON (100% Onsite )

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.

Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.

Provide onsite and remote support to traders in a fast-paced high-pressure environment.

Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.

Coordinate with application network infrastructure and vendor teams for issue resolution.

Perform software installations upgrades user access management and hardware deployments.

Maintain documentation and follow ITIL-based support processes.

Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Strong Windows/Mac devices support and troubleshooting skills.

Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).

Familiarity with ITSM tools (ServiceNow Remedy etc.).

Strong communication stakeholder management and problem-solving skills.

4-8 years in Trader Support Front Office Support or Financial Services IT Support.

Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation: We are offering an annual salary of 79000 to 100,000

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an Work from office role with No Hybrid options in a client office based in Brampton, Ontario . Remote is not allowed

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

Work You’ll Do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — not just for today but for the future. This commitment to growth and sustainability is what makes Cognizant a unique place to advance your career.

Explore Job Opportunities

Whether you're looking for an entry-level position or a more senior role, Cognizant offers a plethora of job opportunities that could be perfect for you. Our hiring process is designed to be transparent and engaging, ensuring that every candidate is able to showcase their skills and potential fully.

Innovative Work

Join a team where innovation is at the core of everything we do. Cognizant’s professionals are not just part of a company; they're part of a groundbreaking environment that combines technology, insights, and leadership to foster innovation across global industries.

Internship Programs

Kickstart your career with Cognizant’s internship programs. These opportunities allow you to gain hands-on experience, develop your professional skills, and network with experts in your field. An internship at Cognizant is a stepping stone to full-time employment and a chance to see how your studies apply in the real world.

Professional Growth and Development

Cognizant is committed to the professional growth of its employees. With access to cutting-edge training, leadership programs, and diversity initiatives, you can build a career that’s equipped for the demands of tomorrow’s business landscape.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Cognizant’s culture is built on a foundation of respect and inclusivity, where everyone’s contribution is valued. Join us and be part of a team that celebrates diversity and is driven to make a positive impact on the world.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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