Are you passionate about creating a seamless digital workplace experience? We9re looking for an IT professional who thrives at the intersection of endpoint technology, user experience, and operational excellence. In this role, you9ll play a key part in enhancing the digital employee experience by leveraging modern endpoint management tools, driving technical resolution and enhancements and self-service solutions, strengthening endpoint security, and partnering across the business to deliver reliable, proactive IT services. What we offer: We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work. 3Strong compensation:4 we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching 3Benefits:4 utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being 3Generous time-off:4 enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance 3Talent development programs:4 Internal mobility, succession planning, and employee training and development programs are just a few ways we
9re dedicated to your development Minimum requirements: 37 to 10 years of progressive IT operations experience, with a focus on end-user services, endpoint management, or digital workplace operations 33+ years of hands-on experience managing devices and users through Microsoft Intune and modern endpoint management solutions 3Degree, diploma, or equivalent combination of education and experience in Computer Science, Information Technology, or a related field 3Strong technical knowledge of end user computing operations, including Windows operating systems, modern endpoint management (Intune/MEM), application packaging, imaging/provisioning (Autopilot), and endpoint patching and security compliance 3Experience supporting industrial, field-based, or operational environments such as oil and gas, utilities, or manufacturing is considered an asset 3ITIL Foundation and Microsoft endpoint/M365 certifications (MD-102, Azure Fundamentals, etc.) are considered assets Don
9t have all the qualifications listed? That
9s ok! Apply anyway. We acknowledge the value of transferable skills. Responsibility: 3Own the digital employee experience at the point of use: monitor endpoint and experience telemetry, identify friction, and drive proactive and preventative resolution before user impact 3Manage and support modern endpoint technologies, including Windows, Microsoft Intune, Autopilot, application deployment, patching, and device compliance 3Work with stakeholders across D&IT to implement and support security policies across the hardware fleet, including Windows CSPs and Mobile Application policies (MAM) 3Design, implement, and support kiosk and frontline technology solutions across Windows, Android, and iOS platforms 3Drive automation, self-service, self-healing, and shift-left initiatives to improve service delivery and reduce support demand 3Partner with cybersecurity and infrastructure teams to maintain endpoint security, patch compliance, and adherence to enterprise policies 3Act as a senior technical escalation point for complex end-user computing issues, leading root cause analysis and long-term solutions 3Collaborate with cross-functional teams, vendors, executive stakeholders and service providers to deliver effective incident, problem, change, and asset management practices, including planning and testing of emergency response procedures 3Evaluate emerging technologies, support models, and hardware standards to enhance workplace productivity and optimize the employee technology experience Location and other details: 3This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 6th Ave S.W. 3Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs 3This position requires occasional travel 3Our professional roles follow internal compensation guidelines, and the pay band will generally be based years of experience and scope of work Think we are a fit? Apply now!