Tata Consultancy Services

Designer - Webex Calling Experiences & AI

Tata Consultancy Services$80K — $110K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in product or UX design for complex digital products
  • Strong experience with collaboration platforms like Webex, MS Teams, or Slack
  • Familiarity with AI workflows and product testing processes
  • Proficient in Figma for design execution
  • Excellent collaboration skills with cross-functional teams

Responsibilities

  • Design end-to-end calling experiences for multiple platforms like desktop and mobile
  • Collaborate with product managers, engineers, and other designers on user flows and designs
  • Identify opportunities for aligning user needs with product strategy using design artifacts
  • Explore AI-assisted workflows to enhance real-time communications
  • Create high-fidelity prototypes for usability testing and stakeholder alignment
  • Utilize Cisco's design system to ensure scalable, consistent user experiences
  • Validate design decisions through feedback and usability testing

Benefits

  • Discretionary annual incentive
  • Comprehensive medical coverage including dental and vision
  • Family support with parental leave options
  • Convenient insurance options, including auto and home
  • Professional growth benefits such as commuter perks and training reimbursement
  • Generous time off policies including sick leave and holidays
  • Financial assistance programs including 401K and college fund
Full Job Description
Must Have Technical/Functional Skills • Webex experience product design knowledge or any collab MS teams/Slack/Google/ Webex-Cisco • 7+ years of product design, UX design, or equivalent experience designing complex digital products • AI work flows and Product testing knowledge and Strong command of Figma • Experience designing for enterprise SaaS, collaboration tools, communications platforms, admin tooling, or similarly complex product ecosystems Calling experience. • Strong collaboration skills with product management, engineering, research, and design partners. • Experience using AI tools to accelerate design exploration, prototyping, research synthesis, or workflow generation, paired with clear judgment about where human design thinking matters most. Roles & Responsibilities • Design end-to-end calling experiences across Webex desktop, web, mobile, and device surfaces. • Partner with product managers, engineers, architects, researchers, and other designers to define user flows, interaction models, and implementation-ready designs. • Proactively identify opportunities where user needs, product strategy, and platform capabilities intersect, then use design artifacts, prototypes, and storytelling to help the team align on direction. • Explore how AI-assisted and agentic workflows can improve real-time communication without adding friction or reducing user trust. • Create prototypes at the right level of fidelity, from quick workflow explorations to polished concepts for stakeholder alignment, usability testing, and engineering handoff. • Use Ciscos design system to produce consistent, scalable experiences while identifying gaps or new patterns needed for calling-specific use cases. • Validate design decisions through usability testing, heuristic review, customer feedback, and collaboration with UX research. • Document interaction behavior, accessibility considerations, edge cases, and design rationale for product teams. • Help align teams around a shared product direction through strong storytelling, systems thinking, and pragmatic design judgment. Generic Managerial Skills, If any • Nice to Have: Experience with telecommunications, calling, meetings, messaging, contact center, or • real-time communication products. Salary Range: $80,000 - $110,000 a year #LI-CM2 TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Visi on, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
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