Job Type: Full-time, On-Site, Exempt
Project Designer, Account Manager on the Customer Experience Team, is responsible for all project and daily work order activities, sales and full customer satisfaction for assigned accounts.
Designer + Account Manager will focus on these key areas on a day-to-day basis:
Contract Furniture / Design Knowledge - Strong knowledge of interior design field, current practices and building codes.
- Understands contract furniture processes, including furniture specifications, order preparation, project management, order management and delivery/installation requirements.
- Committed to learning all processes and attends internal trainings as required for role.
Design Process- Attends client planning meetings; presents plans and information to customer for review and approvals
- Develops space plans utilizing AutoCAD / CET and finished working drawings for specification and installation; validates plans against construction, electrical engineering and A&D drawing sets; gains customer approvals
- Develops product specifications; double-checks specifications against plans; gets specifications order-entry ready using an electronic specification program.
Customer / Account Servicing - Single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account
- Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, electrical engineers, IT, etc.)
Sales Order Management - Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
- Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
Customer Satisfaction- Ensures standards of performance are met for all customer work activities
- Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for "cost-of-sale" against account purchases
Sales & Marketing- Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer's requests
- Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership
Closeout of ProjectAssist Quality Assurance team with timely generation of punch list specifications & completion of punch list. Unless there is no QA team in the location.
Other Qualifications:- Interior Design Degree required
- Minimum 5+ years Commercial Furniture Sales experience
- Intermediate to advanced AutoCAD / CET proficiency
- Software proficient in Excel, Word and PowerPoint
- Demonstrated space planning and project management ability
- Excellent time management skills
- Actively engaged in design community
- Experience with Haworth products preferred
- Polished communication skills
- Excellent interpersonal skills
