Design Senior Manager

We're looking for a Design Senior Manager who can flex between hands-on design work and marketing strategy - shaping both the work itself and the plan behind it - to own and raise the bar on design across Marketing Services. This role covers website, email and SMS, lifecycle marketing, and events for the hundreds of independent medspas we support.

You'll also be stepping into a rare kind of blank space: high-end design for the medspa industry doesn't have an established playbook yet, and the person who builds it here will own it.

Moxie has grown quickly, but design quality and process inside Marketing Services haven't kept pace with what our practices need today. This is the first dedicated design role on the team.
It's part graphic designer, part integrated marketer who helps shape channel-level strategy and marketing plans - not just executes someone else's, and part process designer who can turn one-off execution into repeatable systems.

That means walking into a bit of a mess on purpose. You'll be handed real ambiguity and the mandate to form your own point of view on what this team needs - not a finished process to follow.

Our objectives for the role

• Own design end-to-end across channels. Website, email and SMS, lifecycle marketing, and events - shipping polished, on-brand work that reflects what high-end medspas expect, and consistently meeting our committed design service level agreements (SLAs).
• Raise the bar for our most important practices. Contribute a point of view on how to make their integrated marketing plans and channel-level tactics more innovative and tailored, pulling on design principles to push strategy, not just execution.
• Build a template system for our smaller practices. Design templates that reliably deliver strong performance and a polished experience without bespoke design effort every time.
• Streamline and document how design gets done. Turn ad hoc execution into a documented, repeatable process - including a well-reasoned point of view on the right SLAs by client, asset, and ask.
• Scale output through AI-assisted workflows. Identify, test, and implement AI design tools that cut manual production time on recurring work, so the team's capacity grows through better tooling and process rather than headcount.

We're looking for

• 5+ years of design experience, including time owning design for a brand end-to-end
• Range across channels, shown in the work. A portfolio spanning website, email/SMS, and event or experiential design - not deep expertise in one channel only.
• Elevated taste and a real point of view. Experience in luxury, beauty, hospitality, or wellness, and a clear opinion on what high-end design looks like. This role isn't executing someone else's brand guidelines.
• Marketing instincts, not just craft. You've contributed to marketing or campaign planning, not just executed asset requests - you have a point of view on how design should shape channel tactics - and you're comfortable writing the light copy that goes with the work.
• Evidence you've built a function, not just worked inside one. First creative, design, or marketing hire at a company; agency experience across many brand looks and feels; or creative operations work where you had genuine hands-on design responsibility.
• Comfort with ambiguity, and the confidence to resolve it. You're resourceful, solutions- and action-oriented, and you'd rather define the system than wait for one.
• Hands-on with AI design tools. You've already used them to scale your own or a team's output, and you have opinions about where they work and where they don't.

Deep medspa experience is not a requirement, and we're not optimizing for it. We'd rather hire someone who brings thinking from luxury, beauty, hospitality, or wellness into this space than someone who recreates what already exists.

Why join us?

• A mission worth the craft. We're here to keep medspas in the hands of independent owner-operators instead of a few large chains. Your work is what lets hundreds of them show up like they have an in-house creative team.
• Set the design standard for a category. High-end medspa design has no established playbook. You'll write it - across our full base, from our largest accounts to our smallest practices, which is a fast way to prove a point of view.
• Craft and systems, together. You'll raise the bar on quality yourself, then build the templates, workflows, and AI tooling that hold that bar at scale. You help decide what we adopt.
• Room to grow into leadership. No direct reports on day one, but a real path to building and leading a team as your point of view takes shape.
• The fundamentals. Competitive salary and stock, generous health/dental/vision coverage, and fully remote from anywhere in the US.