JP Morgan Chase & Co.

Design Operations Manager

JP Morgan Chase & Co. • $110K — $130K *
New York, NY 10025In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years in project/program management or design operations with UX design teams
  • Strong grasp of product development lifecycle; fluent in Agile and Waterfall methodologies
  • Experience with ops tools (e.g., Atlassian/Jira, Monday.com) for workflow reporting
  • Effective communicator with ability to create narratives from delivery data
  • Proven ability to manage multiple projects and prioritize effectively
  • Strong problem-solving skills and framework for addressing ambiguous issues
  • Cross-functional collaboration skills; can influence stakeholders without direct authority

Responsibilities

  • Manage digital product portfolio and ensure requests align with customer needs
  • Align project scope, definition, and readiness before execution begins
  • Facilitate cross-team issue management and remove blockers
  • Maintain visibility across project statuses to enable informed decision-making
  • Work with design and product partners to plan capacity and resources
  • Collaborate to guide execution and maintain high-quality deliverables
  • Provide planning consultations to design teams to clarify requirements

Benefits

  • Access to cutting-edge design and operational tools
  • Opportunities for professional growth in a customer-centric environment
  • Engagement in diverse financial services within a leading banking division
  • Support for continuous improvement and process enhancements
  • Potential for remote work and flexible collaboration across teams
Full Job Description
Job Description

As the Design Operations Manager, Senior Associate within Digital, you will be responsible for planning and managing the day-to-day workflow and processes and reporting that support our growing digital design project work across Digital Customer Experience (DCE). You will lead delivery for complex programs and enable the design organization to operate efficiently and predictably. You will partner closely with design leads, product, technology, and finance/business management to align resources with strategic priorities, strengthen governance, and increase delivery transparency. In this role, you will enhance ways of working across teams by scaling effective practices, managing risks, and promoting adoption of tools and approaches (including AI and automation) that improve both quality and speed of delivery . We are looking for someone who can see the forest and the trees simultaneously and ensure we are solving the right problems the right ways as tooling and ways of working evolve.

Job responsibilities:
  • Oversight and management of a digital product portfolio, including but not limited to intake, ensuring requests are well-framed and sequenced against customer impact and business values, prioritization, resourcing, and team capacity
  • Drive clarity and execution readiness by aligning on problem definition, scope, ownership, outcomes/constraints, and "definition of ready" before work begins
  • Lead cross-team dependency and issue management-facilitate working sessions, remove blockers, and escalate with clear options and recommendations
  • Maintain portfolio visibility (in flight/next/blocked/at risk) and enable timely tradeoffs and decision-making with design and cross-functional leaders
  • Partner with Digital Design, Product, and Line-of-Business partners to translate demand into capacity and resourcing plans; verify deliverables and handoffs are clearly defined and agreed across stakeholders and internal teams
  • Collaborate with Design Leads, Product Owners, Tech Leads, and Scrum Masters to guide end-to-end execution and delivery, strengthening concept readiness and artifact quality
  • Consult with teams on planning design work (size, scope, sequence, next steps) so that teams understand requirements and rationale
  • Track delivery across projects (small to large), serving as the single point of contact for project status & issue management to ensure milestones, status, decisions, and risks are consistently documented, communicated, and reported as needed
  • Leverage traditional and AI tooling to develop on rhythms, activities, and ceremonies to improve predictability and reduce rework
  • Uphold company standards and best practices and champion continuous process improvements to drive craft and design output
  • Develop and maintain reusable documentation (SOPs, templates, playbooks) and support engagement/communication to sustain team health


Required qualifications, capabilities, and skills:
  • 4+ years of project/ program management or design operations experience working with digital UX design teams
  • Strong understanding of the product development lifecycle at scale; fluent in Agile and Waterfall delivery methodologies
  • Proficient with delivery/ops tooling (e.g., Atlassian/Jira, Monday.com) and using it to drive workflow transparency and reporting
  • Excellent communication skills: synthesize delivery status into clear narratives and dashboards with appropriate rigor, discretion, implications, and recommended actions
  • Demonstrated ability to build plans, prioritize work, and drive execution across multiple concurrent workstreams
  • Strong problem-solving skills: able to structure ambiguous situations, identify root causes, and translate insights into pragmatic solutions and recommendations
  • Highly organized and proactive; able to operate independently while coordinating cross-functional teams in a fast-paced, distributed environment
  • Proven cross-functional collaborator with the ability to influence outcomes without direct authority; strong active listening, stakeholder management, and sound judgment
  • Adaptable and comfortable navigating change, ambiguity, and evolving priorities; passionate about customer-centric design and continuous professional growth
  • Systems-minded and improvement-oriented: identifies patterns and root causes, and implements sustainable process/operating improvements
  • Familiarity with design and AI-assisted tools (e.g., Figma, GitHub Copilot) and the aptitude to evaluate and integrate emerging tools


Preferred qualifications, capabilities, and skills
  • Experience working with and/or supporting design systems
  • Knowledge of current design industry trends and evolving best practices
  • Strong facilitation skills, including workshops, decisioning, and alignment forums
  • Comfortable leveraging AI tooling to improve operational efficiency, decision support, documentation, and communication (in alignment with firm policies)


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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