The Role
Your role
As a Design Operations Specialist, you will operate at a strategic level, ensuring that design work is enabled by clear processes, strong coordination, and reliable delivery. This role focuses on how design gets done rather than creating design outputs, making it easier for designers and cross functional partners to plan, execute, and deliver high quality work for customers. You will create structure around design activities, remove operational friction, and help teams focus on outcomes that matter.
What you will do
• Establish and maintain design processes that support planning, delivery, and quality across design projects
• Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery
• Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended
• Manage communication flows related to design activities, including timelines, dependencies, and updates
• Identify and address operational issues that impact design efficiency, consistency, or quality
• Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes
• Support continuous improvement of DesignOps practices based on observed challenges and results
Who You Are
Required skills and experience
• Experience working in DesignOps, design operations, or a closely related operational role within a design organization
• Understanding of end-to-end design workflows and how design integrates with product and delivery teams
• Experience coordinating multiple design projects or initiatives at the same time
• Ability to define, document, and improve processes that support consistent design delivery
• Experience working with designers and non-design partners to align on scope, timing, and expectations
• Comfort working at both a strategic and tactical level to solve operational challenges
• Experience using planning, tracking, or collaboration tools to manage design activities
Preferred skills and experience
• Experience supporting design teams in a large or complex organization
• Familiarity with experience design, service design, or digital product design environments
• Experience with change management or operational improvement initiatives
• Exposure to design quality frameworks or governance models
The compensation range for the position in the U.S. is -
$63,360 to $114,120 based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area): $76,080 to $137,040
California (All Other): $69,720 to $125,640
Colorado: $63,360 to $114,120
Massachusetts$63,360 to $125,640
New York City: $76,080 to $137,040
Washington: $69,720 to $125,640
Washington DC:$69,720 to $125,640
This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
