Role: Deputy Executive Director, Operations - TPC Homes
Reports to: Executive Director - TPC Homes
Program: 2400-Housing Development
Department: TPC Homes/Housing Development
Setting: Hybird, In-person requirement four days per week.
Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018
Schedule: Monday - Friday, 9:00 am - 5:00 pm
Status: Full-Time/ Exempt/Management
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
Summary:The Deputy Executive Director of Operations will build the operational backbone that allows TPC Homes to scale its impact without sacrificing quality. You'll create and oversee the infrastructure, systems, processes, and compliance capabilities that enable our team to operate at best-in-class standards. When we operate housing excellently, we're not just running buildings, we're providing a supportive environment for people rebuilding their lives.
This is a builder role for someone who thrives creating systems from scratch rather than maintaining existing ones. You'll be one of the foundational senior leaders of a rapidly growing organization, creating the portfolio-level infrastructure that enables our team to excel and hundreds to move into high quality, stable housing where they can thrive.
Essential Duties and Responsibilities:- Oversee all aspects of corporate, portfolio and property-level operations, including property and asset management, finance and compliance.
- Build infrastructure, systems and policies across the organization that create consistency and scalability, with a focus on portfolio performance.
- Set organizational performance goals, build reporting dashboards and KPIs for actionable visibility and develop the organization's strategy around software and data tools.
- Serve as strategic partner to Executive Director on organizational planning, growth readiness, and operational strategy.
- Build TPC Homes' real estate-specific operational capacity while strategically leveraging The People Concern's organizational support and collaborating with its senior leadership.
- Lead relationships with external finance, accounting and legal consultants.
- Support development pipeline by building systems that evaluate new opportunities against operational criteria and smoothly transition new properties from construction to operations.
- Manage board, lender and investor reporting on operational performance and organizational health.
Qualifications:- Bachelor's Degree
- Current, valid California Driver's License with an acceptable driving record.
- 7-10 years in affordable housing operations at the corporate level.
- Proven track record building or substantially improving operational systems and infrastructure in growing organizations.
- Deep expertise in industry best practices and compliance.
- Strong financial and analytical skills; comfortable with budgets and operational metrics.
- Experience with Yardi or similar management software platforms and leveraging technology for operational insight.
- Excellent project management, process design, and organizational skills.
- Thrives creating systems from scratch rather than maintaining existing ones; energized by building infrastructure in ambiguous environments.
- Leads through collaboration-builds infrastructure that enables people rather than constrains them.
- Emotional intelligence and maturity to professionalize operations while respecting existing expertise and relationships.
- Connects operations to mission-understands that operational excellence directly impacts resident outcomes.
- Operates independently and creates clarity from ambiguity without needing extensive direction.
Preferred Qualifications:- Experience working with supportive housing populations or high-acuity residents.
- Track record professionalizing operations and formalizing systems in a growing organization.
- Master's Degree in relevant field
Work Environment:- Hybrid work environment combining office-based work at Arlington Administration Headquarters and regular property site visits across Los Angeles. In-person requirement four days per week.
- Will be required to travel to different local sites and work with teams at various properties (Southern California area).
- Regular collaboration with property management, asset management, and senior leadership team requiring in-person presence.
- May need to respond to occasional operational emergencies or urgent compliance matters outside standard business hours.
- Regularly required to sit, stand, and occasionally lift or carry up to 25 pounds on a regular basis.
- Will work with properties serving formerly homeless and high-acuity populations; comfortable working in supportive housing environments.
EXPECTED BEHAVIORS OF ALL STAFF- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest, specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Benefits & Perks - Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
