About the RoleWe're a tight-knit team moving fast - the kind of place where you'll work directly with leadership, wear many hats, and see your ideas in production fast.
As a Deployments Strategist you'll work at our office in San Francisco and own the journey from "signed customer" to "activated teams of users." You'll design and execute onboarding plans, run kickoff and training sessions, and own the technical integration (mostly SQL). You may need to travel to customers from time-to-time (< 20%).
A great candidate will be someone who loves creating order out of ambiguity and making customers feel like they're in great hands.
What You'll Do- Lead onboarding projects for new customers, ensuring timely and successful product adoption
- Run engaging kickoff calls, training sessions, and Q&A meetings
- Own technical integration for your customers (SQL, Cloud Platforms)
- Identify opportunities to partner with customers to deliver new product or project based consulting engagements
- Build and maintain onboarding materials: playbooks, quick start guides, how-to videos, and FAQs
- Track progress against onboarding milestones and proactively address roadblocks
What Makes You a Great Fit- 3-5 years of work experience in consulting, or in customer facing roles at a SaaS company
- Experience juggling multiple deployments/projects at once
- Exceptional written and verbal communication skills - you can make complex concepts easy to understand
- Comfort operating in a fast-changing, resource-constrained startup environment
- Empathy for customers combined with a bias toward action
