The Deployment Strategist sits at the intersection of product, engineering, and customer success - embedding directly with customers to figure out how Kira should work for them, and implementing solutions alongside product managers, designers, and engineers. This is a forward-deployed role for someone who thrives in high-intensity environments, has used AI extensively in their own work, and is comfortable thinking ambitiously while also pushing back on both customers and internal teams to keep priorities honest.
What You'll DoProduct Strategy & Prioritization- Push back when needed on both the customer side and the internal side, and help prioritize what actually matters
- Partner with product and engineering to help solution how Kira should evolve based on real customer needs
- Evaluate a customer's context and determine which version or configuration of Kira works best for them
- Own the understanding of how Kira fits into each customer's environment, workflows, and goals
Prototyping & Technical Collaboration- Build prototypes to test and validate solutions before they're built out in full
- Work directly with engineers to help them understand customer problems and unblock solutioning - no coding required, but fluency with effective prompt engineering to build detailed prototypes, technical concepts and AI tools is essential
Implementation & Customer Enablement- Implement the product for a customer in a way that serves their needs best
- Get deeply embedded in the product experience for each customer, including the ability to do things such as use Kira's AI functionality to build out AI-generated courses on behalf of the customer, configure their organization within Kira, and generally define product workflows that work best for them
- Serve as the connective tissue between what the customer needs and what the product and engineering teams can deliver
What We're Looking For- Background in high-intensity roles (e.g., consulting, startups, military, professional services, or similar fast-paced, high-stakes environments)
- Extensive hands-on experience using AI tools in day-to-day work
- 7+ years of relevant experience
- Technical experience is a plus (e.g., comfort working alongside engineers, reading technical documentation, or a prior technical role)
- Being able to think creatively and ambitiously to come up with effective product solutions
- Comfortable operating in ambiguity, and confident pushing back on both customers and internal teams when priorities need sharpening
- Strong prioritization instincts and the judgment to know what's worth solving now versus later
- A genuine desire to be embedded in the product, not just adjacent to it
Success in This Role Looks Like- Defining and implementing product workflows that allow customers to achieve their educational goals using Kira's AI functionality.
- Serving as an effective connective tissue between customer needs and internal product/engineering delivery.
What We Offer- $160,000-$200,000 base salary + variable compensation, plus meaningful equity
- Medical, dental, vision and life insurance, including a medical insurance plan with 100% coverage of employee
- Daily lunch credit through DoorDash in office + free DashPass to use anytime for work or personal use
- Wellhub Membership: 100% company-paid access to premium gym networks (Orangetheory, SoulCycle), 60+ wellness apps (Headspace, MyFitnessPal, Apple Fitness+), and 1:1 coaching sessions spanning fitness, mental health, nutrition, and sleep
- 401(k) matching
- Pet friendly office
