ABOUT GOVSIGNALSWe are shaping the future of government contracting with breakthrough AI-driven solutions. We are disrupting a multi-billion dollar industry and enabling private sector technologies to secure government contracts faster than ever, strengthening national security and driving economic growth.
GovSignals has built the most advanced government contracting AI platform available. From small businesses to Fortune 500 enterprises, our platform multiplies the opportunities contractors can pursue and empowers them to deliver fully compliant, winning proposals in hours instead of months. As one of the largest aggregators of U.S. government data, we set trends rather than follow them.
THE ROLEWe are looking for a Deployment Strategist who will serve as the trusted advisor and strategic partner to our largest enterprise accounts. This person will own the end-to-end customer journey from onboarding through expansion, ensuring customers realize maximum value from the GovSignals platform while identifying opportunities to deepen the relationship.
The ideal candidate has startup DNA and enterprise fluency. Someone who thrives in ambiguity, builds trust with senior stakeholders, and can translate customer workflows into platform adoption strategies. You will map complex organizational processes, train diverse user groups, and surface expansion opportunities that drive mutual growth. This is a high-impact, customer-facing role for someone who can operate as both strategist and executor.
KEY RESPONSIBILITIESCustomer Onboarding & Activation- Own the end-to-end onboarding experience for enterprise accounts, from kickoff through go-live
- Conduct discovery sessions to map customer workflows, pain points, and success criteria
- Build and execute tailored deployment plans that accelerate time-to-value
- Coordinate cross-functional resources (product, engineering, support) to remove blockers
Training & Enablement- Design and deliver training programs for diverse user personas (capture managers, BD teams, proposal writers, executives)
- Create account-specific playbooks, guides, and best practices documentation
- Build champions within customer organizations who can drive internal adoption
- Run recurring office hours and enablement sessions to reinforce platform mastery
Strategic Advisory- Serve as a trusted advisor to customer leadership on government contracting strategy and platform optimization
- Identify process gaps and recommend workflow improvements that increase win rates and efficiency
- Translate customer feedback into actionable insights for product and engineering teams
- Stay current on government contracting trends, regulations, and competitive dynamics to inform customer strategy
Account Growth & Expansion- Map customer organizations to identify whitespace and expansion opportunities across teams, divisions, and use cases
- Partner with Sales to build and execute account growth plans
- Surface upsell and cross-sell opportunities based on customer usage patterns and strategic initiatives
- Drive renewals by ensuring customers achieve measurable ROI
Operational Excellence- Maintain detailed account plans, health scores, and engagement records
- Build repeatable playbooks and processes that scale deployment best practices across the customer base
- Identify patterns across accounts that inform product roadmap and go-to-market strategy
- Contribute to the development of customer success infrastructure as the team scales
QUALIFICATIONS- 4+ years of experience in Customer Success, Professional Services, Solutions Architect, or Account Management at a high-growth B2B SaaS company
- Startup experience required, you know how to build from scratch, move fast, and thrive without a playbook
- Demonstrated ability to manage complex enterprise accounts with multiple stakeholders and long sales cycles
- Strong process orientation with experience mapping customer workflows and translating them into adoption strategies
- Excellent communication and presentation skills-comfortable in the room with VPs and C-suite executives
- Analytical mindset with the ability to use data to identify risks, opportunities, and trends
- Experience with CRM and customer success tools
- Government contracting knowledge or GovTech experience is a strong plus
- Bias toward action, high ownership, and comfort with ambiguity
- Track record of driving measurable customer outcomes (adoption, retention, expansion)
WHY JOIN GOVSIGNALS?- $100,000 - $120,000 with additional bonus structure
- Meaningful equity in a well-funded, fast growing startup
- Access to premium benefits, including medical, dental, vision, and unlimited PTO
- Direct impact on how America's largest contractors engage with government-your work strengthens national security
- Ground-floor opportunity to shape the customer success function at a rocket ship company
If you love building relationships, solving complex problems, and helping customers win, this role is for you. Apply today.
