About the roleYou're the operating half of a two-person deployment unit - one FDE, one Deployment Strategist, jointly accountable. You own everything the FDE doesn't: the relationship, the rollout, the change management, and the outcome.
You embed with the agency. You earn trust from the owner down to the after-hours coordinator. You hold the outcome from kickoff through the lifetime of the deal.
Deployment is how Zingage builds its reputation. Every expansion, referral, and product decision traces back to what happened in the field.
Strong performance opens three paths: DS Lead, a product role, or GTM leadership. You'll report to Deployment/Product Leadership.
What you'll do- Run structured discovery across every department - shadow coordinators, interview branch managers, map how work actually flows. Translate what you hear into the structure the FDE builds from
- Own the weekly working group - set the agenda, drive the action items, and hold internal and customer stakeholders accountable between sessions. Deployments don't slip on the technical side; they slip when no one is doing this job
- Stay close after go-live - first contact for the agency, own the issue queue, and triage before anything reaches the FDE
- Deliver the QBR every quarter - own the numbers, the narrative, and the conversation with the executive sponsor
- Run training and change management - onboard users, build internal champions, and make the workflow stick after you step back
- Build the playbook and feed the product: document what works, translate recurring friction into prioritized feedback, and follow through until it ships
What we're looking forFour things. In order.
- Deployment ownership. You've run engagements end-to-end - not just to go-live but to adoption. You've trained frontline teams, built internal champions, and made the workflow stick after you stepped back. You hold the deadline when stakeholders pull in five directions. You don't wait for permission to push.
- Operational intelligence. You walk into an agency and figure out how it actually works - not how the org chart says, but how the after-hours coordinator handles a missed shift at 2am. You ask the question behind the question. What the agency tells you they need and what actually needs to change are rarely the same thing.
- Executive range. You QBR with a COO and train a frontline coordinator in the same week without losing altitude on either. You flag risk before it lands in the customer's lap. The relationship you build is an expansion relationship, not a renewal one.
- Product translation. You're the clearest signal the product team gets from the field. When you see the same friction three times, you write it up. And you follow through until it ships.
Also: 3-5 years in implementation, deployment, or a TAM/engagement manager role. Strong writing - your QBR decks don't need editing. Comfortable in a technical conversation without being the engineer. NYC-based; 25-40% travel.
Interview process- Intro call - 30 min with Deployment/Product Lead. First filter: ownership mindset, deployment experience, role clarity
- Live case - A deployment scenario using real customer context. We walk through discovery findings and ask you to build a rollout plan and handle a stakeholder escalation in real time. No take-home - we move fast
- On-site - Present your case findings as if you're running a QBR with an executive sponsor. Panel debrief follows. Strong candidates receive an offer the same day
What we offer- Competitive base and equity (see above)
- Equipment stipend - use what you need to do your best work
- Luxury gym membership in NYC
- Daily lunch. Dinner for the late night work jams.
- Time off as needed - we care about output, not hours
- Happy hours, poker nights, and builder events in our Soho office. We're regulars at Manjul Coffee & Toad Hall.
- Snacks in office - few favorites include Gruns gummies, sardines, protein bars. also, midday froyo runs!
ApplyOur promise: real ownership, hard problems, and work that ends up in someone's home. If that's what you're looking for, let's talk: [redacted]
