In this role, you will work directly with customer engineering teams to deploy and support Kubernetes-based environments across AWS, Azure, and on-premise infrastructure. This is a highly technical, customer-facing role focused on troubleshooting, deployment, and solving complex infrastructure challenges.
The role is best suited for someone who enjoys working in fast-moving environments, learning quickly, and taking ownership with limited onboarding.
What You'll Do- Work directly with customers to understand their infrastructure, Kubernetes, networking, and security setup
- Lead technical discovery and deployment-readiness discussions
- Deploy and troubleshoot solutions in:
- AWS EKS
- Azure AKS
- On-prem Kubernetes environments
- OpenShift, Rancher, or vanilla Kubernetes
- Use Terraform, Helm, and Kubernetes operators to install and configure the platform
- Troubleshoot issues such as:
- Pods stuck in Pending / CrashLoopBackOff
- Firewall and networking issues
- Failed image pulls
- Resource and scaling limitations
- Cluster configuration problems
- Support deployments in restricted and air-gapped environments
- Work with product and platform teams to report issues, create workarounds, and improve the product
- Support customers after deployment and resolve ongoing infrastructure issues
- Help improve documentation, onboarding, and deployment best practices
- Occasionally travel to customer sites when needed
Requirements:- Strong hands-on Kubernetes experience in production environments
- Strong AWS experience, especially EKS and customer-owned AWS accounts
- Strong Terraform experience
- Experience with Helm and Kubernetes operators
- Good understanding of:
- Networking
- Firewalls
- VPCs and subnets
- DNS, ingress, and routing
- Security restrictions and access control
- Experience troubleshooting complex deployment and infrastructure issues
- Experience working directly with customers in a technical role
- Strong communication skills
- Self-starter mindset and ability to work with limited documentation and onboarding
- US citizenship
Nice to Have- Azure AKS
- OpenShift or Rancher
- Argo CD
- AWS GovCloud
- Air-gapped environments
- GPU / AI workload experience
- NVIDIA GPU Operator
- Crossplane
- Experience in regulated or high-security environments
What to Expect- Fast onboarding and early involvement in customer calls
- A lot of troubleshooting and problem solving
- Customer-facing technical communication, not project management
- Work across different customer environments and technologies
- Occasional short-notice travel may happen
Working Conditions- 12-month contract with possibility for extension
- Full-time, 40h/week
- Contract or B2B arrangement
- PTO provided
- Background check required
