Salary : $2,559.20 - $3,820.00 Biweekly
Location : Dimondale, MI
Job Type: Permanent Full Time
Remote Employment: Flexible/Hybrid
Job Number: 2301-26-QCX001
Department: Department of State
Opening Date: 07/14/2026
Closing Date: 7/26/2026 11:59 PM Eastern
Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

Job Description
POSITION DUTIES - This position serves as the Quality and Customer Experience Specialist supporting the Bureau of Quality and Customer Experience (BQCX) providing accountability and project management functions for bureau wide projects, special initiatives, reporting and customer experience analysis. Incumbent will lead documentation, planning, development, and implementation of projects impacting BQCX. Incumbent tracks, monitors and analyzes customer interactions with public facing teams to develop process improvements and recommendations to improve the experience. Incumbent will also support initiatives to develop and maintain the MDOS Forms repository.
APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

Required Education and Experience

Education
Possession of a bachelor's degree in any major.

Experience

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Alternate Education and Experience
ALTERNATIVE EXPERIENCE QUALIFICATIONS

2 years of Dept of State Branch Supervisor 11 level or above experience with a bachelor's degree
OR
2 years of Departmental Supervisor 11 level experience with a bachelor's degree
OR
1 year of Departmental Supervisor 12 level or above experience with a bachelor's degree
OR
4 years of Dept of State Branch Supervisor 11 level or above experience with a high school diploma or equivalent
OR
4 years of Departmental Supervisor 11 level experience with a high school diploma or equivalent
OR
3 years of Departmental Supervisor 12 level or above experience with a high school diploma or equivalent

Additional Requirements and Information
The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
As outlined by Civil Service, an official transcript must bear the applicant's name, college, or university certification (e.g., seal, logo, watermark, or letterhead), date and name of the conferred degree and registrar's signature. Transcripts that do not meet these requirements are considered unofficial. For more information regarding official transcripts,

Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA). Go to for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.
View the entire job specification at:
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.

Updated: 2/28/24
01

DEPSPL - Do you possess one of the following?A bachelor's degree or higher in any major and four years of professional service. If so, please attach a copy of your official college transcripts.OR At least four years of professional experience in the state classified serviceOR A bachelor's degree or higher in any major and 2 years of Dept of State Branch Supervisor 11 level or above experience OR 2 years of Departmental Supervisor 11 level experience OR 1 year of Departmental Supervisor 12 level or above experience.OR A high school diploma or GED and 4 years of Dept of State Branch Supervisor 11 level or above experience OR 4 years of Departmental Supervisor 11 level experience OR 3 years of Departmental Supervisor 12 level or above experience.

• Yes
• No

02

Please list all previous names, to include name at birth, and any alias name(s) used. If you do not have any previous/alias names to list, please enter "none".
03

Are you related to anyone currently working at the Department of State (Secretary of State)?

• Yes
• No

04

If you answered "yes" to question #3 please list the name of each relative. If you answered "no" to question #3, please enter "none".
05

This position is responsible for developing and monitoring metrics, then leveraging them for business adjustments or recommendations. How many years of experience do you have developing and applying metrics to business decisions?

• None
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• 5 years or more

06

Describe your experience developing and monitoring metrics and leveraging them for business adjustments or recommendations. If you answered 'none', please type N/A
07

Do you have any experience with formal project management methodologies like State of Michigan SUITE Project Management Methodology (PMM) or a comparable Project Management Methodology?

• Yes
• No

08

How many years of experience do you have in tracking and managing projects or initiatives?

• None
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• 5 years or more

09

Describe your experience tracking and managing projects or initiatives. If you answered 'none', please type N/A.
10

How many years of experience do you have gathering and analyzing customer satisfaction or customer experience data?

• None
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• 5 years or more

11

Describe your experience gathering and analyzing customer satisfaction or customer experience data. If you answered 'none', please type N/A.
12

How many years of experience do you have utilizing surveying tools like Microsoft Forms, Qualtrics or SurveyMonkey?

• None
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• 5 years or more

13

Describe your experience utilizing surveying tools like Microsoft Forms, Qualtrics or SurveyMonkey. If you answered 'none', please type N/A
14

How many years of experience do you have with forms or document management?

• None
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• 5 years or more

15

Describe your experience in forms or document management? If you answered 'none', please type N/A.
16

Describe a time when you created an environment of honesty, inclusion and respect for others. Describe the situation, the actions you took, and the outcome.
17

Are you a current BQCX employee or contractor?

• Yes
• No

18

From the following options, please select your employment status.

• Currently employed at the Department of State (Secretary of State)
• Previously employed by the Department of State (Secretary of State)
• Currently employed at another State of Michigan agency
• Previously employed by another State of Michigan agency
• Currently a State of Michigan contractor
• None of the above

19

Did you remember to attach a copy of your resume, cover letter, and official transcript (if applicable)? Failure to do so may result in your application being screened out of the selection process.

• Yes
• No
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