Role Overview:

The Indiana Child Support Bureau is seeking an experienced, strategic, and forward-thinking Department Head to oversee two essential components of the Indiana IV-D Program:

• The Kidsline Division, which provides customer service and support to parents and guardians with IV-D child support cases.
• The Field Consultant Division, which strengthens and maintains collaborative working relationships with County Prosecutors and County Clerks.

This leader will play a critical role in shaping program operations, influencing statewide policy and practice, and ensuring consistent, high-quality support for county partners and Indiana families.

Salary:

The salary for this position traditionally starts at $102,024.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Key Responsibilities for this role are:

Leadership & Oversight

• Direct and support the Kidsline team that is responsible for assisting noncustodial parents with child support inquiries.
• Lead and mentor Field Consultants who serve as primary liaisons with County Prosecutors and County Clerks, helping strengthen communication, partnership, and problem-solving across all Indiana counties.

Strategic Decision-Making

• Exercise sound judgment on decisions that impact the statewide IV-D Program.
• Maintain a broad, strategic perspective to ensure alignment with bureau goals and long-term program priorities.
• Know when to delegate tasks and when to escalate issues appropriately.

Child Support Expertise

• Demonstrate a strong understanding of child support policy, operations, and federal/state IV-D requirements.
• Provide guidance to internal and external stakeholders, ensuring consistent and accurate program information.
• Work with IV-D staff to resolve parent and guardian questions and concerns.

Collaboration & Representation

• Work closely with other Department Heads across operations, administration, and program development to drive program effectiveness and innovation.
• Represent the Indiana IV-D Program at major conferences, stakeholder meetings, and statewide initiatives.
• Build and maintain positive working relationships with county partners, supporting mutual goals for improving child support outcomes.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Required:

• A minimum of 5 years of IV-D program experience.

Additional qualifications:

• Demonstrated leadership experience, ideally within child support, human services, government programs, or related fields.
• Strong strategic thinking and decision-making skills.
• Excellent communication and relationship-building abilities.
• Experience supervising teams and fostering professional development.
• Ability to represent the program with professionalism and clarity in public forums.
• Ability to develop and/or measure program outcomes.
• Ability to create and maintain strong working relationships with key public and private government and business leaders.
• Ability to identify problems, determine accuracy and relevance of information, and use sound judgment to generate and evaluate alternatives and to make recommendations.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

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