The Denials Management Coordinator plays a vital role in supporting the organization's revenue cycle operations by coordinating the review, analysis, and resolution of insurance claim denials to help ensure accurate and timely reimbursement. The Denials Management Coordinator works closely with clinical, financial, coding, billing, and payer teams to support compliant revenue practices and revenue recovery efforts.
Within the Hospital Billing & Collections department, the Denials Management Coordinator analyzes complex patient accounts, denied claims, audits, and appeals while serving as a liaison between internal stakeholders and third-party payers. UT MD Anderson relies on this role to identify denial trends, facilitate retrospective approvals, support defense audits, and improve reimbursement outcomes through effective communication and clinical expertise.
The ideal candidate is a Registered Nurse with a Bachelor's Degree in Nursing preferred, experience with front-end and back-end insurance appeals, nurse auditing, utilization review, case management, or business office operations. Preferred certifications include Case Management, Advanced Cardiac Life Support, and Pediatric Advanced Life Support. The candidate should possess strong knowledge of insurance appeals, medical necessity reviews, and reimbursement processes.
Minimum $89,000 annually - Midpoint $111,000 annually - Maximum $133,000 annually (based on a 40-hour work week)
The typical work schedule is Monday - Friday 8am - 5pm(must be able to come onsite as needed).
Work Location: Remote( must be able to come onsite as needed)
Responsibilities
Denials Analysis & Appeals • Analyze invoices and patient accounts in the patient accounting system to prepare appeals for third-party payer denials • Utilize Explanation of Benefits (EOB) and Remittance Advices to verify denials and identify appeal opportunities • Review denied services for retrospective approval, continued access needs, retrospective review, and defense audits • Identify and evaluate denial trends that impact reimbursement and revenue cycle performance
Payer Communication & Resolution • Contact third-party payers, insurance medical directors, case management, and utilization review teams to request reconsideration and appeals • Provide comprehensive clinical and financial documentation to support appeal requests • Coordinate appeal and audit activities and maintain timely follow-up on appealed or audited claims • Communicate issues affecting future care needs and contract performance to leadership
Clinical & Revenue Cycle Collaboration • Collaborate with Case Management and providers to ensure all medical necessity documentation is captured • Serve as a liaison between clinical departments, coding, billing, payer relations, and financial teams • Promote compliant revenue practices and support accurate reimbursement processes • Support resolution strategies for complex denials requiring clinical intervention
Documentation & System Management • Update and maintain patient accounting system information, including insurance, demographics, notations, and service codes • Accurately document appeal activities, audit outcomes, and account actions • Maintain confidentiality and follow hospital and departmental policies and procedures • Perform business office responsibilities with minimal supervision while exercising sound judgment
Compliance & Professional Knowledge • Demonstrate knowledge of third-party payer claim requirements, UB04, HCFA1500, EOBs, and appeal timelines • Maintain understanding of insurance guidelines related to medical necessity review, including M&R and InterQual • Apply working knowledge of ICD-10 and CPT codes • Stay current on oncology clinical processes, outcomes, clinical trials, and related resources • Contribute ideas and recommendations that improve revenue recovery and team effectiveness
EDUCATION- Required: Graduation from an accredited school of nursing.
- Preferred: Bachelor's Degree Nursing.
WORK EXPERIENCE- Required: 5 years Experience in clinical nursing. and
- Required: 1 year Experience in utilization review.
- Preferred: Experience with front -end or back-end appeals, insurance appeals, prior case management, nurse auditing, or business office experience.
- May substitute preferred degree for two years of the five clinical nursing experience.
LICENSES AND CERTIFICATIONS- Required: RN - Registered Nurse - State Licensure State of Texas Professional Nursing License (RN). Upon Hire and
- Required: BLS - Basic Life Support Upon Hire or
- Required: CPR - Cardiac Pulmonary Resuscitation Upon Hire
- Preferred: CM - Case Management Upon Hire
- Preferred: ACLS - Advanced Cardiac Life Support Certification as required by patient care area. Upon Hire
- Preferred: PALS - Pediatric Advanced Life Support Certification as required by patient care area. Upon Hire
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
