Demand Response Operations Analyst

Description and requirements

If you want to shape the future of energy, we are looking for a Demand Response Operations Analyst to join our operations team!

What you will do

In this role, you will be responsible for/support the team in the following activities:
• Create and adapt operating procedures for all assigned programs.
• Establish an understanding of assigned program regulations and operational implications.
• Coordinate the development of all program-specific content for mass communication with customers.
• Monitor systems and escalate any configuration errors or software bugs to the appropriate teams.
• Facilitate the cross-functional implementation of assigned new DR programs in North America.
• Drive performance management activities throughout the program season to optimize portfolio delivery, including coordination of customer outreach, survey data collection & analysis.
• Train the Real-Time Operations Team on assigned programs as well as Utility stakeholders on dispatch procedures using proprietary software.
• Build reports and dashboards to support process visibility and cross-functional alignment.

What you will bring
• 3+ years of experience in an operational role
• Proficient with Microsoft Office Suite (Excel, Outlook, Powerpoint, Sharepoint, Teams)

Preferred
• Bachelor's degree;
• Previous work in energy management, power generation, demand response, or a related industry preferred
• Experience in project management; facilitating cross-functional stakeholders to align and agree on a course of action
• Demonstrated ability to manage high-stress situations calmly and effectively; thrive in a fast-paced, open, flexible environment
• Adept 'systems thinker' - naturally curious about how things are designed and built
• Meticulous attention to detail when tackling thorny problems
• Self-motivated to initiate and follow-through on improvement projects
• Excellent oral and written communication skills
• Looking to be a collaborative member of a deeply connected, mission-driven team

Why join us?

The pay range for this position is $84,112.59-$126,168.89 annually. The base pay actually offered will be based on several factors, including job-related knowledge, skills, work experience, education, and internal equity. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.

Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.

Benefits are effective as of day one!

Some additional perks to working with Enel North America include:

401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.

Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.

Paid leave programs

The opportunity to grow and develop your career with the support and mentorship of senior leaders.

The opportunity to work for one of the world's most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.

The selection process includes an initial introductory interview with the Recruiting team, followed by an interview with the relevant business line. If your profile matches the requirements of the role, we will contact you to share all the details of the next steps.

Enel North America is committed to providing a fair and transparent hiring process for all job seekers. We will never ask you to pay money or provide sensitive information, such as your social security number or bank account number, as part of the application process. We only hire through our official channels, which include our website and LinkedIn page. If you receive a job offer that did not come through one of those channels, it is likely a scam, and we suggest reporting it to the authorities.

We are looking for individuals who embody our values: trust, respect, innovation, proactivity, and flexibility.

Do you want to be a part of change? Apply now and join the Enel X Global Retail team to help drive the energy transition with us!

Notice to Recruiters & Staffing Agencies

Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume.