The Customer Demand Analyst is responsible for analyzing and managing customer demand for assigned accounts or programs to support accurate forecasting, supply alignment, and customer satisfaction. This role serves as a key interface between customers and internal stakeholders by translating customer demand signals, forecasts, and ERP data into actionable insights.
The analyst develops a deep understanding of customer demand behavior, customer ERP system processes, and the interaction between customer systems and the company's order management and planning systems. The role is customer-facing and plays a critical part in maintaining demand stability, identifying risks, and supporting operational decision-making.
Workplace PolicyHybrid from Atlanta, GA.
What To Expect (Essential Job Responsibilities)- Analyze customer demand trends using historical data, forecasts, backlog, schedules, and market indicators.
- Support the development and maintenance of customer forecasts at product, program, and account levels.
- Monitor forecast accuracy and demand variability, identifying root causes of deviations between forecasted and actual demand.
- Identify emerging demand risks, sudden volume changes, end-of-life signals, and ramp-up activity, and communicate findings proactively.
- Serve as the demand planning point of contact for assigned customer programs or accounts.
- Support regular customer forecast reviews and demand alignment meetings.
- Collaborate with Sales and Account Management to understand customer strategies, design cycles, and program milestones affecting demand.
- Ensure customer demand assumptions and constraints are clearly documented and understood internally.
- Develop working knowledge of customer ERP systems as they relate to forecasts, purchase orders, schedules, and demand signals.
- Understand and support data flow between customer ERP platforms and the company's order management and planning systems.
- Identify and help resolve demand-related system issues such as order discrepancies, forecast upload errors, or configuration mismatches.
- Partner with internal IT, planning, and operations teams to improve data quality and system effectiveness.
Miscellaneous Job Responsibilities- Work closely with Supply Planning, Operations, Logistics, and Finance to align customer demand with supply capabilities.
- Provide customer-specific demand inputs to Sales & Operations Planning (S&OP) or Integrated Business Planning (IBP) processes.
- Support scenario analysis related to demand changes, capacity constraints, and supply risks.
- Prepare and maintain demand reports and dashboards showing trends, forecast accuracy, backlog, and customer order behavior.
- Communicate complex demand data clearly to both technical and non-technical audiences.
- Escalate demand risks and opportunities with clear recommendations and supporting analysis.
What Is Required (Qualifications)- Bachelor's degree in Supply Chain Management, Business, Engineering, Economics, or a related field.
- 3+ years of related work experience or equivalent combination of education and direct professional experience (7-10 years) in demand planning, demand analysis, customer supply chain, or related roles.
- Experience working with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and order management platforms.
- Advanced proficiency in Microsoft Excel and experience with data visualization tools such as Power BI or Tableau is preferred.
- Understanding of demand forecasting principles and supply chain fundamentals.
- Analytical and problem-solving skills with high attention to detail.
- Effective written and verbal communication skills, including customer-facing interaction.
How To Stand Out (Preferred Qualifications)- Experience supporting named customer accounts or programs in a manufacturing or high-tech environment.
- Familiarity with EDI, customer forecast collaboration tools, or system-to-system integrations.
- Experience participating in S&OP or IBP processes.
- APICS/ASCM certification (CPIM, CSCP) or equivalent.
Perks- Comprehensive benefits package including medical, dental, and vision insurance.
- Generous Paid Time Off including paid holidays and floating holidays.
- 401(k) employer match on retirement planning.
- Hybrid working schedule for eligible positions.
- Tuition reimbursement on approved programs.
- Flexible and health spending accounts.
- Talent Development program.
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