As an Operations Manager, you will lead large-scale sales and client operations programs that support advertising growth and go-to-market strategy. You will be responsible for driving operational excellence, developing people leaders, and ensuring consistent performance against revenue, efficiency, and client success metrics.

You will operate with a high degree of autonomy while leveraging established governance frameworks, tools, and cross functional- partnerships. This role serves as a strategic operational leader and acts as a delegate for senior program leadership when necessary.

Scope of the Role

• Full ownership of a single large-scale sales or client operations program within a defined geography
• Accountability for revenue performance, productivity, quality, client outcomes, and operational delivery
• Direct collaboration with Sales, Marketing, Analytics, Finance, Workforce Management, Training, Quality, and HR
• Strategic influence over go-to-market optimization, operational scalability, and continuous improvement initiatives
• Responsibility for governance, risk management, and operational continuity

Key Responsibilities

Performance Management

• Own total program performance against sales targets, client success measures, SLAs, and KPIs
• Establish and run effective governance forums, performance reviews, and business rhythms to drive results
• Identify performance gaps and lead corrective action plans using data driven- insights

Client and Stakeholder Engagement

• Lead ongoing client and internal stakeholder engagement
• Drive optimization of go-to-market strategies and execution models
• Set, calibrate, and manage goal achievement expectations
• Partner with stakeholders to identify opportunities to expand scope, impact, and efficiency over time

Operational Deliverables

• Produce regular operational and executive level- performance reports with insights and optimization recommendations
• Ensure accuracy and timeliness of forecasting, reporting, and operational metrics
• Maintain accountability for financial processes including invoicing coordination and budget alignment

People Leadership

• Provide career counseling and performance coaching to Sales Managers
• Ensure appropriate staffing models, enablement, and support structures are in place to meet program goals
• Guide support functions (training, quality, analytics, reporting, workforce management) to ensure alignment to targets

Employee Engagement & Culture

• Drive employee engagement, retention, and performance through strong leadership and clear accountability
• Partner with HR to execute people programs, talent planning, and succession strategies
• Enforce client policies related to performance management, conduct, and workplace standards

Basic Qualifications:

• Minimum of 4 years of experience in operations management, sales leadership, or business operations
• Minimum of 2 years of experience using sales, analytics, or reporting tools such as Salesforce, Tableau, or similar platforms

Preferred Qualifications

• Bachelor's degree
• Minimum of 2 years of experience managing large-scale operations
• Minimum of 2 years of experience with Google suite including Google docs, sheets and presentations and/or Microsoft Office tools, including Excel, PowerPoint, and client facing- presentations
• Digital Inside Sales experience
• Digital marketing knowledge and familiarity with performance based- advertising or sales environments
• Strong client and stakeholder relationship management skills
• Proven experience managing, coaching, and developing people leaders
• Strong analytical mindset with the ability to make data driven- decisions and translate insights into action
• Excellent communication and presentation skills suitable for executive level- audiences
• Highly organized with exceptional attention to detail
• Deadline driven, results oriented, and comfortable operating in fast paced- environments
• Self-starter- mentality with the ability to drive operational improvements and implement new initiatives

This is a hybrid role.

Collaborate and connect with the broader Accenture community when attending optional frequent networking and teambuilding events, training sessions and team office days at Accenture's downtown Toronto office location.

#LI-NA-FY25

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario $74,000 to $124,000