Must Have Technical/Functional Skills
§ Strong understanding of IT service delivery models (Multiple Application Dev & Maintenance)
§ Experience with Microsoft Dynamics 365 / Dynamics CRM (CE modules) [Preferred]
§ Working knowledge of Python (for data analysis, automation, or AI/ML use cases) [Add on]
§ Experience with SLA / KPI-driven delivery and outcome-based models
§ Hands-on exposure to Agile / DevOps / POD-based delivery constructs
§ Knowledge of BFSI / Capital Markets domain (regulatory, risk, compliance)
§ Experience with global delivery (onsiteoffshorenearshore model)
§ Familiarity with ITSM tools (ServiceNow), collaboration tools (Teams), and reporting dashboards
§ Financial management basics: revenue, margin, effort tracking, cost optimization
Roles & Responsibilities
§ Own end-to-end delivery accountability across multiple programs / PODs
§ Ensure adherence to SLAs, KPIs, and service outcomes
§ Act as the primary onsite interface for business & IT stakeholders
§ Drive program governance, status reporting, and executive communication
§ Manage risks, issues, and escalations proactively
§ Coordinate across onsite, offshore, and cross-functional teams for seamless delivery
§ Ensure delivery quality, stability, and continuous improvement
§ Drive automation, productivity improvements, and innovation initiatives
§ Support transformation programs (AI adoption, modernization, POD migration)
Generic Managerial Skills, If any
§ Strong stakeholder management & executive communication
§ Leadership of large, cross-cultural distributed teams
§ Decision-making under ambiguity and pressure
§ Conflict & escalation management
§ Strategic thinking with customer-first mindset
§ Ability to drive high-performance culture and accountability
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $160,000- 180,000 a year
