Must Have Technical/Functional Skills
1. Strong Customer facing skills
2. Enable farming of account and develop growth opportunities
Roles & Responsibilities
1. Client Relationship & Account Ownership
• Act as primary interface between client leadership and TCS
• Build strong relationships with Directors, Business Heads, and Account Stakeholders
• Own overall account satisfaction (CSAT/CSI) and engagement health
• Represent TCS as the face of delivery at onsite
2. End-to-End Service Ownership (Across Towers/Portfolios)
• Drive integrated delivery across various portfolios
• Ensure SLA/KPI adherence, quality, and timeliness of deliverables
• Oversee:
o Incident / Problem / Change governance
o Production stability and business continuity
3. Demand Management & Business Alignment
• Understand client business priorities (Utilities domain grid, billing, trading, compliance)
• Convert business needs into:
o Enhancements
o Projects
o Transformation initiatives
• Work with delivery teams to shape solutions and execution strategy
4. Governance & Executive Reporting
• Lead all governance forums:
o Weekly operational reviews
o Monthly PMR / QBR
o Leadership connects
• Present:
o SLA/KPI performance
o Risks & mitigation plans
o Improvement roadmap
• Track and ensure closure of actions from governance meetings
5. Financial & Commercial Accountability
• Own account-level metrics:
o Revenue realization
o Resource utilization
o Gross margin
• Identify growth opportunities (new SoW, additional applications scope)
• Support contract renewals, pricing, and commercial discussions
6. Risk & Escalation Management
• Identify delivery risks proactivel y:
o Resource gaps (e.g., onsite bandwidth issues)
o SLA/KPI risks
• Manage:
o Client escalations
o Critical incidents with high business impact
• Drive RCA-based corrective and preventive actions
7. OnsiteOffshore Coordination
• Ensure seamless coordination between:
o Onsite team (client-facing)
o Offshore delivery teams
• Maintain structured cadence:
o Daily ops calls
o Weekly service reviews
o Leadership connects
• Enable alignment on priorities, risks, and deliverables
8. Client Feedback & Continuous Improvement
• Capture structured client feedback and expectations
• Drive:
o Automation initiatives (RiO, productivity)
o Service improvements
o Innovation adoption
• Translate feedback into actionable improvement plans
9. Compliance & Utilities Domain Governance
• Ensure adherence to:
o Security standards (e.g., NERC/CIP for utilities)
o Audit and compliance requirements
• Align delivery with:
o Regulatory standards
o Customer-specific policies
Salary Range: $140,000 -$150,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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